Reviews (7,163)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited March 21, 2024

a bit of a wait, but excellent once I was online with a chat with support!

Atreyu Running Company
United States
Over 2 years using the app
June 21, 2023

I had a question about importing reviews. A bit technical. We changed our products to bundles and wanted to transfer our reviews. Ruzsel John N from support helped me quickly, clearly and was social in the chat. I want to thank support and especially John for the great support and help.

bedMe Store
Netherlands
Over 2 years using the app
Edited October 31, 2023

I needed help updating some information and Joian Z helped me so much and made it so easy for me. Thanks Again

C Custom Wear
United States
Over 2 years using the app
Edited June 9, 2021

Yotpo has been a great app for our DTC business. We have been pleased with the features and customer service provided to us!

NITRO Beverage Co.
United States
Over 2 years using the app
June 15, 2022

Helpful support from Sugar L over at Yotpo. App works great.\ and is way better than the Shopify app.

Traveler Guitar
United States
Over 2 years using the app
Edited March 31, 2023

Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!

Allen M. was super helpful in providing a review summary for all our products and recipes as well!

Cabot Creamery
United States
Over 2 years using the app
Edited December 23, 2019

So far the customer support has continued to be excellent. Glad to have them available to quickly sort and fix issues.

Update 3 months later - Easiest integration, friendly team and continue to provide an excellent level of support.

The Alchemist's Kitchen
United States
Over 2 years using the app
January 20, 2022

So far the support is amazing! I haven't had the app for too long, but I'm sure with all the integrations it will be great. Thank you!

Bamboo is Better
United States
Over 2 years using the app
July 23, 2022

I really appreciate this app works perfectly with the intergration Support team are fantastic. Highly recommend this app

Alchemy Botanical Skincare
Australia
Over 2 years using the app
Edited September 21, 2021

We have been very happy with Yotpo across our international websites, and using visual reviews & Q&A features is very beneficial for our product. Yotpo's support is very helpful, I felt well taken care of! Highly recommended.

Siccaro DK
Denmark
Over 2 years using the app
Yotpo replied December 31, 2020

Thank you for your review. We're happy to hear we were able to help you get up and running!