Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited May 7, 2021

Customer support rep Junalou was great and responded quickly with checking to ensure that all the reviews widget and the social media connections were set up correctly. Her help further gave us the confidence that Yotpo is customer centric and results focused. She was courteous and concerned and patient. I felt very comfortable having her help me. I am looking forward to utilizing the features of Yotpo on our website. Looking forward to our re-launch on Shopify.com.

Risen Personal Care Corporation
United States
About 2 years using the app
February 12, 2020

So far so good, I like that there's a free tier that seems to do enough. Would recommend Yotpo so far, though I haven't tried other review apps, set up has been good and easy to understand.

Good Designs Au
Australia
About 2 years using the app
Edited May 18, 2019

Jan from Yotpo support assisted me with all my issues & resolve them. This app is great & Jan from their support team is amazing

Barcode Glam
United States
About 2 years using the app
Yotpo replied May 19, 2019

Hi Barcode Glam! Thanks for taking the time to write a review. We are so glad you had a great experience with our support team and are enjoying Yotpo!

Edited June 23, 2021

Yoypo has a strong support staff / team. Staff is always very knowledgable and fast in responding queries. never let down ! It is also a very useful tool thanks alot team. looking forward to more awesome features in future

BareSkin Elements
Singapore
About 2 years using the app
Edited October 28, 2024

Their customer service chat agent Reinier and Vien Saints were amazing and easy to work with they both helped me with all the installation of the widget. Thank you

Bomens
Canada
About 2 years using the app
June 27, 2022

I sort help to better understand this app and was helped by Radly.
He guided me through the Facebook and Instagram set up process, with success.

Hopeford Streams
Canada
About 2 years using the app
Edited November 18, 2019

Excellent way to show social proof at a glance. Has been an indispensable tool for our development as a brand. Love that we can add ratings to product cards across collections, and in a single review page for easy promotion.

Barber Strong
United States
About 2 years using the app
Yotpo replied November 19, 2019

Thank you so much for the kind review. We're so happy to hear you're seeing the benefits of Yotpo and it's had a positive impact on your brand.

January 28, 2022

Bonne application, est très bonne aide de la part de Kenn qui a pu m'aider dans l'installation. Merci !

Dear Bill
France
About 2 years using the app
January 30, 2021

Excellent support from the team - very quick to respond. Thanks for your help. Automatic email feature works really well.

Quagga
United Kingdom
About 2 years using the app
Yotpo replied January 31, 2021

Thank you for your review, we really appreciate your feedback.

May 24, 2022

excellent service very nice experience.highly satisfied with the prompt service. thank you so much!!!

Zosi Technology
Hong Kong SAR
About 2 years using the app