Reviews (7,165)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited May 28, 2022

I had updated my theme and in the process had deleted my reviews. I was trying to re-install everything, and being ignorant in coding, reached out to support and got Allen M. He first tried explaining the steps but when it became clear that I was a danger to myself, he offered to install the app, the widgets and even helped me to personalize the text on the site and told me where to find it should I want to change again. Thanks Allen you saved my Saturday afternoon (and probably Sunday morning).

Clean Beauty Swiss
Switzerland
About 2 years using the app
Edited December 10, 2021

Donald U was a great help! Solved our problem and was super helpful. Glad to have great customer support.

nicestuffclothing.com
United States
About 2 years using the app
Edited August 8, 2022

Yotpo is great app for user friendly collection of reviews. Their support team is also responsive and quick to help resolve issues, especially Ronel.

Neighbor
United States
About 2 years using the app
March 23, 2015

Lots of very cool features, and the fact it seeks customers for reviews makes it an excellent choice for gathering reviews for our online headshop.

Smoke Cartel
United States
About 2 years using the app
September 11, 2022

Simoun Francis S was very helpful and quick! He helped me with my website and made it an easy process, I'm thankful for such knowledgeable customer support.

SOLCHY
United States
About 2 years using the app
November 24, 2021

First of all, Manny in support team is the best! Cant recommend more! I just got some technical questions as I saw the total rating of the shop in all the products on the collection page. I had followed the trouble shoot but still didn't find a solution. I thought it would take days for the support to assist but the support team is really a top rated team!! Manny in the support team has just helped me via live chat. I didn't even have to wait for someone to come back to me. The team is just there! Manny is very helpful and brilliant. My problem was sorted out remotely. Super happy customer!

Zao Makeup Hong Kong
Hong Kong SAR
About 2 years using the app
June 10, 2021

I've been using this app for a few months. I mostly chose Yotpo because they were the cheapest option that is also verified by Google. I wish they offered the Google Seller Ratings & Google Shopping Ads in the Growth plan.

Pineal Vision Jewelry
United States
About 2 years using the app
Edited December 4, 2019

Good evening,
I use this app to gather and display immediate reviews from buyers of our Little Kicker Books on our web site, www.LittleKicker.com. I used support the other day for the first time, and the lady who helped me was outstanding. I needed to get the reviews to post on my landing page, not just on the individual books, and she saw what I needed and made it happen. Her support service was fantastic!
A couple of improvements for me would be to have the actual overall star rating show on my landing page. I would also like to be able to recontact customers and request their reviews again at a later time after they have had experience reading our Little Kicker story books to their children.
Thank you,
Sam

Paulo from Yotpo support was great. He made happen what I wanted to happen ad did it in a kind courteous fashion. He is another Yotpo asset.
One thing I learned through my contacts with Paulo is the my fifty free reviews are fifty reviews offered by Yotpo to my customers, and not necessarly fifty responses from my customers. I kept expecting to see fifty review a month on the free program, and Paulo explained to me that Yotpo sent out the fifty review offers but not every one of my customers actually submitted a review.

Little Kicker Books®
United States
About 2 years using the app
August 30, 2018

Yulia was very helpful in assisting me with our review and import problems we were having. Hope to grow our business to the top tier plan very soon. Yotpo is an awesome app. 5*

Mixdlabs
United States
About 2 years using the app
September 7, 2022

レビューアプリの定番です。
カスタマイズ性が非常に高いため、どのテーマに対しても汎用的に使うことが可能です。
また、サポートは英語ですがレスポンスが早く別のレビューアプリからインポート関連もすぐに行うことができるのでオススメです。

Globalkitchen Japan
Japan
About 2 years using the app