Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

January 3, 2018

YOTPO has been a game changer for our business. Managing, promoting and utilizing customer feedback has been streamlined and enhanced with this application. The customer service is second to none and while it is pricy... it is worth it if you are committed to growing your business online where customer reviews are EVERYTHING.

Red Land Cotton
United States
About 2 years using the app
July 6, 2021

Yotpo chat support is really good, super helpful and speedy. After some frustration with costing transparency the team support has done a great job. Thanks !!

120 Ventures Inc
Canada
About 2 years using the app
Edited November 13, 2019

Needed help aligning the star review widget on my site and they promptly fixed the issue. Couldn't be happier with service.

Barrel Band
United States
About 2 years using the app
Yotpo replied October 28, 2019

Thank you for taking the time to leave a review. Happy to hear our customer support team was able to help!

January 17, 2022

Donald U was very helpful and provided great service! I am new using this app and he made it all so clear and easy!

Finnelis Mindset
United States
Almost 2 years using the app
Edited January 12, 2022

I had an amazing person "Nick S." He helped me today figuring out why my manual reviews were not being received and help me understand the CSV file. Problem solved! So grateful! Thanks so much!

Chit Chat Art
United States
Almost 2 years using the app
August 13, 2022

I needed help getting my widgets to work and getting Stars to show on collection pages and Nick S was super helpful on the live chat and sorted it all for me!
Looking forward to collecting reviews now :)

Hachure.active
United Kingdom
Almost 2 years using the app
April 26, 2021

I was struggling to migrate reviews from the old website to my new platform, Anne from Yopto has been my absolute saviour and an utter superstar! She did all of the work for me as I kept hitting obstacles and was happy to give me a huge amount of time to resolve this. Well done Yopto and especially Anne for your patience and attention to detail. Amazing! I would give you 6 stars if I could.

The Max Welt Company
United Kingdom
Almost 2 years using the app
January 19, 2020

Super happy with App and customer service so far. The User generated content looks very promising. The automated features make it easy to use once set up.

Mad Monk Tea
United States
Almost 2 years using the app
September 4, 2022

Helped get set up with everything I needed. Simoun was a huge help and I am very satisfied with the service.

Fresh Peaches
United States
Almost 2 years using the app
October 14, 2021

Ed was really helpful with installing the stars on our shopify website. He answered my questions quickly and provided support in a timely matter.

Bianchi Candle Co
United States
Almost 2 years using the app