Reviews (4,845)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its streamlined review management and efficiency in handling customer feedback, which boosts trust and sales. Its integrated features like email, SMS, and loyalty programs are user-friendly and enhance website integration. The customer support is notably responsive and helpful, providing real-time assistance through live chat. This makes it a valuable tool for eCommerce businesses focused on improving customer engagement.

April 4, 2025

Top klantenservice (Arven S)

Van Poelgeest BMW & MINI
Netherlands
Over 1 year using the app
Yotpo replied June 30, 2025

Thank you!

January 29, 2025

Arven is great super helpful and very knowledgable. Recommend 100%

FabCreates
United States
8 months using the app
Yotpo replied January 31, 2025

Thank you for the recommendation! We appreciate it!

April 9, 2025

Ian was amazing and so helpful!

Golden Olive Company
United States
28 days using the app
Yotpo replied June 30, 2025

Thank you!

July 30, 2024

I have been on many platforms, many websites, etc but the support from Yotpo is amazing. I have had the privilege of speaking to Doner P from support, and he answered every question. He even took the time to make screen shots to show me how to do certain things, he walked me through everything. I appreciate him and this support team so much

Extraordinary Gowns
South Africa
15 days using the app
Yotpo replied August 19, 2024

We’re glad Doner was so helpful and thorough. Thanks for the awesome feedback!

March 5, 2025

Joian Z was very helpful

TRIHARD
United States
Over 4 years using the app
Yotpo replied March 14, 2025

Thanks for your review!

April 4, 2025

Thank you John G for your help :)

Still Novel
United States
7 days using the app
Yotpo replied June 30, 2025

Thank you for sharing!

August 14, 2024

Great app and great support (particularly Ruzsel). Easy to use, user friendly, and again...great support (I was able to jump on a google meet when we mad a migration issue, which was amazing as that's not the norm).

Previnex
United States
3 months using the app
Yotpo replied August 19, 2024

Thank you for the positive feedback! We're glad you find the app user-friendly and that Ruzsel's support was great!

January 8, 2025

Outstanding customer support from Sheila R today.

Thoroughly efficient and courteous throughout and issue resolved!

Thanks Sheila, pleasure chatting with you!

Castore
United Kingdom
About 3 years using the app
Yotpo replied January 25, 2025

It’s always great when issues are resolved efficiently and with such great service. Thanks for sharing!

April 15, 2025

Hallo, TOP-service en hulp

Exclusive-Hobbyshop
Belgium
About 2 years using the app
Yotpo replied June 30, 2025

Thank you!

March 4, 2025

Joian Z. was very helpful and efficient :)

Maheli Heli
United States
Over 3 years using the app
Yotpo replied March 14, 2025

Thanks for sharing!