Reviews (7,150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.
Refine
-
By rating
Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.
We appreciate your feedback, thank you!
Customer support is very helpful in aiding the implementation of the review widgets. John G. aided me in quickly making changes and implementing on the home page.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Doner P was able to support and assist me quickly and efficiently with adding widgets to my site that dissapeared after a theme update. Thank you so much.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Shout out to Ruzsel J for helping me through my questions today on Chat support. He was helpful and quick to answer my questions. Thanks!
Thank you for writing a review — we value your feedback.
We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.
UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation.
Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta.
I paid for the full priced plan so I can get the 24/7 support, but that is non existent!
If all of my issues arent resolved soon, I will uninstall and cancel this mess.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
John G is the best! Highly recommend the app and customer service. Quick to respond and eager to help. All my issues were resolved.
Thanks for your feedback, we really appreciate it.
Just got the app and has been great! Needed help adding star rating and thanks to Doner P. we got it up in running! Customer service has been great so far!
update: we had to update our theme to the latest version so we had to re-add the star ratings. Ruzsel J was super helpful and fixed the problem
Thank you for writing a review — we value your feedback.
useful an app that I have used for a long time also their support is awesome, Thank you so much, Mr. Ruzsel J, you helped me and I appreciate it
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!