Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

February 12, 2021

Amazing service! was having issues with the coding, contacted their support via chat and they fix things in minutes.

PAMPERED FEMME
Canada
Almost 2 years using the app
August 5, 2021

Orly in Support has been excellent. The support was timely, efficient, and very helpful. The best app support we've experienced to date.

KOKO ROSE BEAUTY
United States
Almost 2 years using the app
May 10, 2022

Muhammad was very helpful with assisting me with my issue. He answered all my questions, and I have no complaints at all. Thank you!

Freckled & Fancy
United States
Almost 2 years using the app
March 12, 2021

I am on a free version for a couple of days so far. The support is very efficient so I am happy with that. I Will amend the review should I run into problems. But so far so good!

Well Read Company
United Kingdom
Almost 2 years using the app
July 13, 2020

BEST CUSTOMER SUPPORT IN THE GAME!!!! and thats all that matters these days when setting up an e-com store, IMO.

Atreyu Running Company
United States
Almost 2 years using the app
January 3, 2023

It was great getting the right advise from the team. We were assisted by Rhenant and he gave us the right solution.

NutriBears Gummies
India
Almost 2 years using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

Edited January 22, 2022

Awesome customer support even on the free plan! Special thanks to Caroline who's very professional, as well as Eunice more recently. I definitely recommend this tool which adds great value to my website.

Vikory
France
Almost 2 years using the app
Edited November 5, 2021

excelente servicio de soporte, rapido, preciso.....................................................

Kabuto
France
Almost 2 years using the app
Yotpo replied December 2, 2020

Thank you for taking the time to share your feedback! Happy to hear Anne was able to get you up and running smoothly.

September 4, 2023

Rhenant from the Yotpo team was so helpful. I need to get a link to send some customers their review link that I sold brick and mortar and he sent it to me and now it helped me get tons if reviews that I didnt have before. Thanks

amazinggiantflowers
United States
Almost 2 years using the app
Edited August 2, 2021

Love using the app so far and now upgraded my account as I'm already starting to see the benefits of using it. The team is so helpful and extremely responsive to any of your queries which is an added bonus to the app - the experience gets better each time I need help! Thank you so much Yotpo team I honestly recommend this app so much. Don was extremely helpful for further updates regarding moving my reviews.

Blob Box
United Kingdom
Almost 2 years using the app
Yotpo replied December 27, 2020

Thank you so much for leaving a review. We're so happy to hear you're already seeing the benefits of using Yotpo!