Reviews (7,171)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited March 28, 2023

Really good tool. I am satisfied. Every time I need help I receive some. Just like today from Warly.
I used the app to collect reviews on my product page for my on line store that I launch this month. It's really user-friendly. I had problem to collect review from the previous application I used and I contacted the assistance ( Eunice) on the chat and it was really helpfull. I am satisfied ! I had another problem more recently and Radly was very kind and understanding. Yopto has a very good IT support service.
I need it another time for the on site widget and Rhemy helped me ! Thank you Rhemy R :-).
I had a problem with the reviews caroussel and I received a quick and good support as always from Howell Keith.

Saison des Pluies
France
Almost 2 years using the app
Edited April 2, 2023

Great customer support and so easy to use. Doner P has assisted us on many occasions and was very efficient. He is very knowledgeable and friendly. This is by far the easiest experience I have had with any App and highly recommended.

Médicii
Australia
Almost 2 years using the app
March 21, 2021

Anne was a brilliant help in adding code to my product pages so the review ratings are seen. Thank you so much Anne!

Hope & Tate
United Kingdom
Almost 2 years using the app
Edited August 16, 2024

Arven helped me so much! Literally helped me solved a problem that was taking me so long to figure out! So thankful! Excellent customer service.

Wyoming Authentic
United States
Almost 2 years using the app
February 9, 2023

Joian Z helped me a lot, he is very kind and patient, thank him so much! They solved my problem very quickly!

Rewardown
Hong Kong SAR
Almost 2 years using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

January 8, 2020

The free version of this app is perfect for a small store like mine. I have been really impressed with the support that I have received any time that I have had an issue. Recently I had a problem with a review that hadn't pushed over to my Shopify store. Paul from support quickly fixed my issue and wrote back to let me know. Once I have the need to upgrade, I will definitly continue to use Yotpo!

CityChick
United States
Almost 2 years using the app
Yotpo replied January 19, 2020

We love to hear that! We built Yotpo with the intention of being able to scale easily with our growing customers. Happy to hear you're enjoying it, thanks for taking the time to leave a review!

July 22, 2021

Sheen was amazing, i don't fully understand computers and systems and Sheen made it very easy to help me understand what the problem was and how to find a solution.

The Präna Co.
United States
Almost 2 years using the app
Edited July 11, 2023

Aplicación muy útil con buenos resultados, pensando en ampliar a un plan superior. La atención siempre es rápida y eficaz.
Ruzsel John N Excellent support!!

Atticgo
Spain
Almost 2 years using the app
June 10, 2022

I used this App for importing and gathering reviews. Very useful... They have the best customer service. Their customer supports are very helpful, especially Sheen. Thank you!

Barista Warrior
United States
Almost 2 years using the app
Edited December 15, 2023

Eduardo R was very helpful. i am moving my site and answered all my questions and more. Thank you for helping me. For another issue I talked to Orly P and had a great help. Chat works great and all the people on the help desk are very capable. Thank you

I also wroked with Doner P today and customer service is outstanding.

QuiQuattro
United States
Almost 2 years using the app