Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

March 26, 2024

Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.

House of Dim Sum
South Africa
Over 3 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!

Edited March 5, 2024

Super fast and quick to solve my problem. These guys are amazing.

Wheatley Wares
Canada
Over 6 years using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

May 21, 2024

Easy to use app and customer service is very responsive, they solve the problems and doubts within minutes.

La Boboá
France
Over 4 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited August 20, 2024

Thank you Mitch for quickly relocating the position of the stars widget on our product pages. Much appreciated!

OLIVIA SHEED
Australia
4 months using the app
Yotpo replied July 15, 2024

Thank you for sharing your experience! We're glad to have promptly excluded the specified order numbers from receiving review requests. If there's anything else we can assist you with, please feel free to reach out again.

Edited June 5, 2024

I used the online chat for some support with installing a all reviews page and the help was excellent - speedy and a great service by Arven. Thank you!

Update: I have since requested support for resolving a display issue and Arven sorted this very quickly for me :)

Crafts4Kids
United Kingdom
2 months using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

May 25, 2024

Ruzel J was fantastic. Give that young man a raise! He was super helpful and a wonderful individual to speak with! Seriously give that fella a raise. Quickly fixed my issue and got everything up and running super fast.

Fire-Cat Custom Creations
United States
4 months using the app
Yotpo replied June 7, 2024

Thanks for your feedback, we really appreciate it.

May 19, 2024

Gabriel S was fast and nice. He solved my issue within minutes. Highly recommend.

ORY Organics
United States
8 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 15, 2024

Doner P was able to support and assist me quickly and efficiently with adding widgets to my site that dissapeared after a theme update. Thank you so much.

Emily Gill - EG Bespoke Ltd
Canada
Over 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 18, 2024

We had a feature installed by John G., a growth support engineer from Yotpo's team. Despite their no-reply email system that impedes on the exchange of information, John was able to pick up our enquiry across multiple tickets and solve our issue.

Longsands Clothing Co
United Kingdom
Over 5 years using the app
June 11, 2024

Great support service provided by Gabriel when i had a problem with my uploaded reviews :)

Little Skiers
United Kingdom
27 days using the app
Yotpo replied July 11, 2024

Thank you for sharing your experience!