Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

February 9, 2023

Joian Z helped me a lot, he is very kind and patient, thank him so much! They solved my problem very quickly!

Rewardown
Hong Kong SAR
Almost 2 years using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

Edited June 29, 2023

Arven was great in assisting to solve our reviews migration. Arven has gone a mile ahead and helped us in solving our issues.

CasaOne
United States
Almost 2 years using the app
July 22, 2021

Sheen was amazing, i don't fully understand computers and systems and Sheen made it very easy to help me understand what the problem was and how to find a solution.

The Präna Co.
United States
Almost 2 years using the app
Edited July 11, 2023

Aplicación muy útil con buenos resultados, pensando en ampliar a un plan superior. La atención siempre es rápida y eficaz.
Ruzsel John N Excellent support!!

Atticgo
Spain
Almost 2 years using the app
June 10, 2022

I used this App for importing and gathering reviews. Very useful... They have the best customer service. Their customer supports are very helpful, especially Sheen. Thank you!

Barista Warrior
United States
Almost 2 years using the app
Edited December 15, 2023

Eduardo R was very helpful. i am moving my site and answered all my questions and more. Thank you for helping me. For another issue I talked to Orly P and had a great help. Chat works great and all the people on the help desk are very capable. Thank you

I also wroked with Doner P today and customer service is outstanding.

QuiQuattro
United States
Almost 2 years using the app
Edited December 25, 2023

Efficient and professional! Daniel did a great job and resolved my issue in no time! Thank you! Well done Yotpo!

Greek Superherbs
United States
Almost 2 years using the app
January 14, 2021

Yotpo let us get way more reviews that we do could have by asking our customers. Amazing support and easy implementation.

51Trips
Spain
Almost 2 years using the app
Edited March 11, 2020

This App is very useful, it helps to generate more confidence thanks to the reviews. Thanks to Yotpo

One Seed
Canada
Almost 2 years using the app
April 15, 2021

I purchased a new theme and needed assistance with installing Yotpo to the new theme. James C. was extremely helpful! He went above and beyond to complete this for me. I also appreciated that the team has the ability to transfer you to the same Support Agent to continue receiving guidance/support on the same issue when disconnected. It helps to have the same Support Agent through the process! I also had great experience with Radly recently when I was experiencing difficulty with automated review requests. Thanks for your great customer service!!

Parva Organics
Canada
Almost 2 years using the app