Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

December 17, 2023

Ruszel was extremely helpful in sorting any issues we had! Easy to use app and extremely impactful on our site

Lucent Globe
Australia
Almost 2 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

Edited November 20, 2023

Thank you Rhenant for being so helpful and supportive. The customer service is always prompt, thanks a lot!

arromicshoes
Hong Kong SAR
Almost 2 years using the app
August 28, 2020

OMG! Love love this app! Leizel was sooo helpful ! I would definitely refer this app to others! Thanks so much!

Diamant Noir Boutique
United States
Almost 2 years using the app
Edited October 4, 2021

This is a great app, I love to see reviews come in. My customers get an email asking for reviews. Customer service is great at helping with installation issues.

Thumbprint Soap
United States
Almost 2 years using the app
September 27, 2021

Jo was super super helpful with a recent hiccup on a review that had been saved incorrectly. Helped get my issue resolved in short order - thanks again!

AMI COLÉ
United States
Almost 2 years using the app
April 21, 2023

I reached out to Yotpo Customer Support with an error I was receiving and had the greatest experience ever!! I worked with Daniel P. and he was so efficient and helpful, and just made the process extremely easy. I have never had a Customer Representative be so thorough and communicative, he is THE BEST!!!!

Tart Collections
United States
Almost 2 years using the app
Edited May 19, 2023

james assisted me with my yotpo reviews and I am so pleased at his work! I give him 5 stars across the board! Thank you for great customer service! He was AMAZING and I look forward to his help in the future!

Pink Lipps Cosmetics
United States
Almost 2 years using the app
June 2, 2013

Absolutely FAB... had a hiccup or two at the beginning, I'm not all that computer literate, but Dave was amazing, the response was so quick and it was sorted in a couple of hours. will definitely recommend

sugar and spice crafts
United Kingdom
Almost 2 years using the app
Edited November 22, 2022

Yotpo support and app is great! Worth the money! Reinier D went out of their way to help with coding issues, addressed all of the issues I had, and did it quickly. Lemuel checked code and helped make sure Google integration worked. Support is great. Thanks!

Sunset Plaza Salon
United States
Almost 2 years using the app
July 6, 2022

Started one week ago using Yotpo - it was easy to do the connection with our shopify shop. Works great and in case of problems the chat with the support works fast and helpful. Thanks a lot, Oliver

C. Strauch Mode
Austria
Almost 2 years using the app