Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited November 16, 2021

Jeorge Kenneth V was of great assistance and very patient and resolved issue that I was having with set up. All Reps that I've encountered are very knowledgeable.. Thank you !

Flava Shoe Co.
United States
Almost 2 years using the app
June 14, 2022

I originally installed Shopify Reviews and then later added Yotpo. I was trying to combine reviews so I could turn off the Shopify app. Rayne from support was one of the top 3 support people I have ever had the pleasure of dealing with. Absolutely top notch support. Didn't waste any time and got everything working perfectly in minutes including helping me replace the Star Rating widgets to display in my store.

Mountain Goat Soap Co.
United States
Almost 2 years using the app
November 23, 2016

Yotpo has been great. Zero problems at all; we're going to upgrade our plan, as well, given that they seem to offer a lot of useful stuff.

William Roam
United States
Almost 2 years using the app
Edited September 14, 2022

Really good customer service from this app. I had a problem with something and tried to chat with an agent and it was quick. The agent knows what he is doing and very helpful. Kenneth John M, thanks for helping. I appreciate it. Edit: Customer service has helped me again. Thanks to Happy Sheen for helping. Very accommodating and helped me the entire time. Great agent. Cheers.

Blind Dog Coffee
United States
Almost 2 years using the app
August 6, 2023

Yotpo is a great platform for aggregating customer reviews. The backend interface is fairly easy to navigate and set up.

Snoozy
United States
Almost 2 years using the app
November 16, 2022

Good support from Simoun from Yotpo! Was speedy in replies, understood what I was looking to achieve, and was able to direct me to the solution.

ceporel cosemtics
Israel
Almost 2 years using the app
February 11, 2022

The best customer service around! Gimbert was professional and did all of the customizations that I needed to have my website working perfectly Thank you!

Audacia Home
United States
Almost 2 years using the app
December 17, 2023

Ruszel was extremely helpful in sorting any issues we had! Easy to use app and extremely impactful on our site

Lucent Globe
Australia
Almost 2 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

October 14, 2021

10/10 for reviews service and help. Yotpo Enuice helped me solve a problem within literally minutes of my chat being sent - I thought it was a bot at first by the timely responses

Hypnotic Dog
United States
Almost 2 years using the app
Edited May 5, 2022

This app is very efficient and works perfectly. I had a question and received quick assistance from Ronel who helped me out.

BY/JAE
Canada
Almost 2 years using the app