Reviews (7,173)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

February 11, 2022

The best customer service around! Gimbert was professional and did all of the customizations that I needed to have my website working perfectly Thank you!

Audacia Home
United States
Almost 2 years using the app
March 26, 2020

I picked Yotpo for its integration with Klaviyo.

I received incredible support from two Yotpo folks, Leizel Ann D and Bernard, each working on separate issues I likely had from my clumsy install of competitor code.

Over the course of almost a week of rapid back and forth e-mails they fixed all the issues, including some that had nothing to do with Yotpo. This is the very definition of extreme ownership.

Just incredible. High recommendation.

nobox
United States
Almost 2 years using the app
October 14, 2021

10/10 for reviews service and help. Yotpo Enuice helped me solve a problem within literally minutes of my chat being sent - I thought it was a bot at first by the timely responses

Hypnotic Dog
United States
Almost 2 years using the app
Edited May 5, 2022

This app is very efficient and works perfectly. I had a question and received quick assistance from Ronel who helped me out.

BY/JAE
Canada
Almost 2 years using the app
January 2, 2018

Works great so far. Had an issue and Shirel was able to help me resolve it quickly.

Drink Uvo
United States
Almost 2 years using the app
Edited June 10, 2020

Jo was awesome and took care of all my issues with amazing service. They always take care of their customers from my experience.

WINPRO Blood Protein Supplements For Dogs
United States
Almost 2 years using the app
January 12, 2020

Great customer service!! Jo handled our case with professionalism and speed. Would highly recommend.

Medlab Clinical
Australia
Almost 2 years using the app
Yotpo replied January 19, 2020

Thanks so much for your review! We're so happy to hear our support team is hitting the mark.

June 14, 2013

A great app for any eCommerce site, boosts site's credibility and works pretty much seamless.
highly recommended.

thanks guys!

TeraStones - Each is unique, all pieces of the Holy Land
Israel
Almost 2 years using the app
June 1, 2021

James Yotpo, helped me a lot with my issues, very supportive and patient. Thank you! The app works great!

Cocina Vegan Fácil
Mexico
Almost 2 years using the app
Edited November 20, 2023

Thank you Rhenant for being so helpful and supportive. The customer service is always prompt, thanks a lot!

arromicshoes
Hong Kong SAR
Almost 2 years using the app