Reviews (7,109)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

Edited June 10, 2020

Jo was awesome and took care of all my issues with amazing service. They always take care of their customers from my experience.

WINPRO Blood Protein Supplements For Dogs
United States
Almost 2 years using the app
January 12, 2020

Great customer service!! Jo handled our case with professionalism and speed. Would highly recommend.

Medlab Clinical
Australia
Almost 2 years using the app
Yotpo replied January 19, 2020

Thanks so much for your review! We're so happy to hear our support team is hitting the mark.

June 14, 2013

A great app for any eCommerce site, boosts site's credibility and works pretty much seamless.
highly recommended.

thanks guys!

TeraStones - Each is unique, all pieces of the Holy Land
Israel
Almost 2 years using the app
June 1, 2021

James Yotpo, helped me a lot with my issues, very supportive and patient. Thank you! The app works great!

Cocina Vegan Fácil
Mexico
Almost 2 years using the app
Edited November 20, 2023

Thank you Rhenant for being so helpful and supportive. The customer service is always prompt, thanks a lot!

arromicshoes
Hong Kong SAR
Almost 2 years using the app
August 28, 2020

OMG! Love love this app! Leizel was sooo helpful ! I would definitely refer this app to others! Thanks so much!

Diamant Noir Boutique
United States
Almost 2 years using the app
Edited October 4, 2021

This is a great app, I love to see reviews come in. My customers get an email asking for reviews. Customer service is great at helping with installation issues.

Thumbprint Soap
United States
Almost 2 years using the app
December 17, 2023

Ruszel was extremely helpful in sorting any issues we had! Easy to use app and extremely impactful on our site

Lucent Globe
Australia
Almost 2 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

September 27, 2021

Jo was super super helpful with a recent hiccup on a review that had been saved incorrectly. Helped get my issue resolved in short order - thanks again!

AMI COLÉ
United States
Almost 2 years using the app
April 21, 2023

I reached out to Yotpo Customer Support with an error I was receiving and had the greatest experience ever!! I worked with Daniel P. and he was so efficient and helpful, and just made the process extremely easy. I have never had a Customer Representative be so thorough and communicative, he is THE BEST!!!!

Tart Collections
United States
Almost 2 years using the app