Reviews (7,074)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

June 1, 2021

Great app, lots of helpful features. Very useful for our customers. Support is always available, courteous, and very helpful. Thanks Mark for your help.

Dandy Horse Bikes
United States
Almost 2 years using the app
January 21, 2020

A great support team and an amazing app that is helping our store. Jo L from customer service was very helpful and provided informative and useful advice, link to articles and guidance.

Rod Armour
Australia
Almost 2 years using the app
January 19, 2022

Nick was very helpful in answering some questions I had about using this service. It should be more obvious that certain features are not available to certain plans such as the [ESCALATE] email feature on review moderation screen.

Tupperware US
United States
Almost 2 years using the app
Edited September 6, 2016

very $$$$$ (5k year!!!).... no customer service..... other apps are coming up now. they do contracts... crazy world of yotpo! they are there for the money nothing else.

Mika Yoga Wear
United States
Almost 2 years using the app
May 2, 2021

Great app! Ronel quickly helped resolve a couple issues I was having with the placement of my Yotpo reviews widgets. Awesome customer service!

Ensight Design
United States
Almost 2 years using the app
January 5, 2023

Thank you so much for the help Joian Z!
It was really great and helped us get reviews on google shopping.

AKIND
Sweden
Almost 2 years using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.

October 27, 2021

I had some questions and asked for help. Howell Keith from customer support was amazing! Thanks for helping me out. Appreciate!

MAGICS.RO
Romania
Almost 2 years using the app
May 9, 2020

FASTEST support of any app that I've used. They added my reviews exactly where I wanted them. Would recommend just for the amazing support they have.

Electric Board Co.
United States
Almost 2 years using the app
April 13, 2022

Angelo is the best!! He helped me with everything i asked with no hesitation. I really recommend you speak to Angelo as he knows what he is doing and loves helping out

My Health Relief
Australia
Almost 2 years using the app
Edited January 1, 2025

Daniel P. was incredibly helpful and friendly and was quickly able to help us add the star review icons to our Collections page under each product. We love Yotpo!

Emi's Garden
United States
Almost 2 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!