Reviews (7,076)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

October 13, 2022

The app is really helpful. The customer support agent Sugar did really awesome work. Very responsive, kind and friendly. The best one I've talked so far!!

Bahs. bar
Türkiye
Over 1 year using the app
June 18, 2016

This has generated a lot more feedback from customers. Thank you!

Claudius Keepsakes
United States
Over 1 year using the app
December 10, 2022

Perfect customer service from James :) Extremely satisfied

The live chat was quick no wait time and he helped me through everything

AlbumArts
United Kingdom
Over 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

Edited December 10, 2023

Needed some support on my product reviews and was assisted by Ruzsel John N and what can I say...................this guy was amazing. Got what I needed and completed the work in minutes. Amazing support, thank you

Prestige Home Fires
United Kingdom
Over 1 year using the app
February 6, 2022

Have used Yotpo for a couple years and I love how it brings social proof to my site...I just updated my Shopify theme and I was having trouble getting Yotpo code to work again, but when I reached out through their chat, the representative Donald U was super helpful and fixed everything for me!! highly recommend Yotpo

Delightful Things
United States
Over 1 year using the app
Edited December 13, 2021

Awesome app, very robust yet steam-lined. Exactly what we were looking for. Had some issues installing the app with our theme however the customer support by Caroline was AMAZING and fast. She took over immediately and solved our problem. Highly recommended. Update: We needed up once again because we upgraded themes and of course, the service was excellent. Mary Ann helped solve our issues ...

REFYNE
United States
Over 1 year using the app
April 14, 2021

I used another reviews app but I switched to Yotpo and the customer service was unbelievably helpful and easy. Thanks to Ed for being a part of a kick ass support team

Maxx Recover
United States
Over 1 year using the app
May 15, 2014

Great app! Completely automated, works great. I should not have waited so long to install an app like this, but now glad i did. Stared to get reviews the same day i installed it. Good work!!!

skinpatico.com
United States
Over 1 year using the app
May 15, 2021

I use this app to display customer reviews - the customer service team at Yotpo are super helpful if you need guidance with adding different widgets etc, thank you to Sheen for all the help!

Ion Aurum Jewellery
United Kingdom
Over 1 year using the app
June 22, 2022

Nick S. provided amazing service and helped answer all my questions. One of the reason I went with Yotpo was for their customer service -- already seeing the value.

Fore Fathers
United States
Over 1 year using the app