Reviews (7,174)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited September 12, 2020

Good App , Great service , i've got helped twice so far by Danreb and Leizel Ann , very nice and helpful persons , Thanks again !

LASIDORE Beauty Bar
Netherlands
Over 1 year using the app
Yotpo replied September 13, 2020

Hi!

Thanks for taking the time to leave a review! We're big fans of our customer service too and we'll pass on your review to Danred & Leizel Ann.

August 30, 2023

John G in customer service was extremely knowledgeable and helpful with all my questions. I am very pleased. Thank you John G!

Good For You Girls
United States
Over 1 year using the app
March 15, 2021

Love this app! Totally changed the way my customers view the brand. I would highly recommend this app to anyone looking for a legit review service.

Zahraa The Label
United States
Over 1 year using the app
March 24, 2021

Fantastic customer service, they went to great lengths to help me. Special thanks to Sheen who really helped me out. Great app and great service team.

AIGI Norge
Norway
Over 1 year using the app
April 20, 2020

Thank you!

The response is very fast and the service is very good. I'm satisfied with the answer.
Congratulations

Detallo MX
Mexico
Over 1 year using the app
June 12, 2019

I needed help with a task and the team was very quick to reply and very helpful! They guided me in the right direction and got the job done for me when I couldn't figure it out.

Iron Brothers Supplements
United States
Over 1 year using the app
Yotpo replied June 16, 2019

Thanks for the great review, Iron Brothers Supplements! So glad you are enjoying Yotpo.

October 13, 2022

The app is really helpful. The customer support agent Sugar did really awesome work. Very responsive, kind and friendly. The best one I've talked so far!!

Bahs. bar
Türkiye
Over 1 year using the app
June 18, 2016

This has generated a lot more feedback from customers. Thank you!

Claudius Keepsakes
United States
Over 1 year using the app
December 10, 2022

Perfect customer service from James :) Extremely satisfied

The live chat was quick no wait time and he helped me through everything

AlbumArts
United Kingdom
Over 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

February 6, 2022

Have used Yotpo for a couple years and I love how it brings social proof to my site...I just updated my Shopify theme and I was having trouble getting Yotpo code to work again, but when I reached out through their chat, the representative Donald U was super helpful and fixed everything for me!! highly recommend Yotpo

Delightful Things
United States
Over 1 year using the app