Reviews (7,174)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited December 10, 2023

Needed some support on my product reviews and was assisted by Ruzsel John N and what can I say...................this guy was amazing. Got what I needed and completed the work in minutes. Amazing support, thank you

Prestige Home Fires
United Kingdom
Over 1 year using the app
December 1, 2023

Doner Was responsive & assisted with all of our needs.

ELEVEN Australia
United States
Over 1 year using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

Edited December 13, 2021

Awesome app, very robust yet steam-lined. Exactly what we were looking for. Had some issues installing the app with our theme however the customer support by Caroline was AMAZING and fast. She took over immediately and solved our problem. Highly recommended. Update: We needed up once again because we upgraded themes and of course, the service was excellent. Mary Ann helped solve our issues promptly. Couldn't ask for better service! Update #3, Needed help with something that was a bit more complicated and of course, we received fantastic service once again, from Anne. Update #4 Needed help again and Donald was the man! Super quick and solved our issues with ease. Update #5&6. We were having some issues with reviews not showing up correctly and Kenn and Allen both helped solved the issue super quickly. They were super friendly and fast!

REFYNE
United States
Over 1 year using the app
April 14, 2021

I used another reviews app but I switched to Yotpo and the customer service was unbelievably helpful and easy. Thanks to Ed for being a part of a kick ass support team

Maxx Recover
United States
Over 1 year using the app
May 15, 2014

Great app! Completely automated, works great. I should not have waited so long to install an app like this, but now glad i did. Stared to get reviews the same day i installed it. Good work!!!

skinpatico.com
United States
Over 1 year using the app
June 22, 2022

Nick S. provided amazing service and helped answer all my questions. One of the reason I went with Yotpo was for their customer service -- already seeing the value.

Fore Fathers
United States
Over 1 year using the app
May 15, 2021

I use this app to display customer reviews - the customer service team at Yotpo are super helpful if you need guidance with adding different widgets etc, thank you to Sheen for all the help!

Ion Aurum Jewellery
United Kingdom
Over 1 year using the app
February 18, 2021

Excellent service and help from Junalou. So patient and helpful during the integration of my new shop.

MLB Custom Creations
United States
Over 1 year using the app
November 2, 2022

Prompt customer service, clear interface for reviews. Only thing is if the reviews could be collapsed into a few pages rather than a long list of them showing up together.

Artispique
Singapore
Over 1 year using the app
June 8, 2021

Love how this app collects and harvest reviews, it's very complete! Best of all their customer support is top level. I contacted the yotpo support and they helped me faster than any other customer support from other apps! Thank you Elven...where ever you are...!

acuplus-store
United States
Over 1 year using the app