Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

January 31, 2024

Daniel S. provided the best costumer service!
Keeping this app for sure!

OilivingLife
United States
Almost 6 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

February 10, 2024

The app does what I need it to do at this point. My store is very very young and the free portion works good for what I need. But I had a demo call with Gal Baum and he really helped out a lot by walking through the app step by step with me, and going over all the features. Very professional, very thorough, and understood exactly what to do for my needs.

Up & Coming Apparel™
United States
3 months using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

January 16, 2024

Rhenant was awesome with customer service when I needed it!!!
Thank you for a great Ap, and Great customer Service.

LUXE Heavenly Bodies
United States
Over 5 years using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

April 17, 2024

Honestly, it was a long way to get our review from our previous review app to Yotpo. Your support manager Daniel helped me a lot with importing reviews and answered all my questions patiently. I like it and thanks a lot for help!
Yotpo features look promising. Hope to have good experience futher.

Etalon
United States
About 1 month using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

January 24, 2024

Always fast and responsive customer service if there are any questions. The platform is easy to navigate as well.

Drink ZYN
United States
Over 2 years using the app
Yotpo replied January 30, 2024

Thanks for your feedback, we really appreciate it.

June 11, 2024

Great support; Ruzsel helped me quickly!

NOVA
United States
12 months using the app
Yotpo replied July 11, 2024

We appreciate your feedback! (:

May 30, 2024

Doner did a great job helping me update my email address

gc2b
United States
8 months using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

July 12, 2024

Ali Khan
Fitness Trainer

What I love most is that there are no unnecessary additives or gimmicky claims – just pure, natural goodness. If you're looking for high-quality, locally-made products, AKIN FOODS is your best bet.

Soya Foods
Pakistan
3 days using the app
March 7, 2024

Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.

Meshugge
United States
About 2 years using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

June 28, 2024

was not able to fix the errors after following instructions. contacted them twice to resolve the issue. automated response said they would reply within 24 hours. Never did! Uninstalling the app right now. This is my 1st negative review for an app.

Honeys Astro
United Kingdom
6 days using the app
Yotpo replied July 4, 2024

Thank you for your valuable feedback.

We're sorry to learn that you're experiencing these difficulties. Our support team has contacted you in order to fix the issue you experienced,
please do not hesitate to respond so that we can better understand the issue and provide assistance.