Reviews (7,174)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

February 12, 2023

Great help by Donner P. Very quick response and very helpful and that's me on the free version. Happy customer.

Kicks Refurb'd
United Kingdom
Over 1 year using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

July 24, 2022

amazing CS service, he help me figuring out the payment issue, his name was Howell K on chatting service

HEYJUNENYC
United States
Over 1 year using the app
June 7, 2022

Thanks, Reiner D, for the prompt and easy understanding help. Not a coder but easy to understand where to paste

Pawsquad
Australia
Over 1 year using the app
October 1, 2019

Feb from Yotpo came through on so many customizations and integrations on my website! I tried doing certain modifications myself, but had issues with my theme. Feb was beyond helpful and was able to fix everything for me in until 24h. Absolutely satisfied with the service. The app has also been generating reviews for us so no complaints!

A Spice Affair.
Canada
Over 1 year using the app
Yotpo replied October 8, 2019

Hi there! We're so excited to hear our team was able to help & you're enjoying using Yotpo! Thanks for taking the time to leave a review- we really appreciate it.

October 4, 2023

Great service, immediately helped us address our request! Backend UI very easy to use, too. Thank you Ruzsel for helping me so quickly and thoroughly!

Make Bake®
United States
Over 1 year using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

March 29, 2014

Yotpo is amazing. Great user interface and perfect integration on my website. I highly recommend this app! Have not yet tried the coupon and seo tricks but will be sure to get around to that soon.

Gypsied
Singapore
Over 1 year using the app
December 2, 2021

Donald was amazing! Super helpful, prompt, and great to work with. He solved my issue so quickly! They are great.

Big Garden Shopping
United States
Over 1 year using the app
January 24, 2022

The customer service i received from Eduardo.R was fast and efficient , he helped with the installing of the widgets because i was having a difficult time with it. I'm really grateful for his patience and his work ethic. I will definitely give a feedback after i see some results.

MckayLashes
United States
Over 1 year using the app
October 18, 2019

I have just recently installed this app and was having issues with the installation process. I contacted support and they got back to me pretty much the next day. Danreb in particular has been extremely helpful, thank you! I would high;y recommend. ZAISO Cosmetics

ZAISO
United Kingdom
Over 1 year using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to write a review. Happy to hear we were able to help and everything's up and running!

Edited August 2, 2022

Great customer service - I worked with Doner P. who helped me fix my account access on a Sunday night! I also worked with Reinier D. who helped me add the Star Rating widget to my collections page! J Kenn T also helped me with placing a gallery on my home page Great customer service from Radly E. on 8/2/2022 on how to send manual product review requests!

Dragonwing Girl
United States
Over 1 year using the app