Reviews (7,114)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

June 22, 2023

They were so so so good and helpful! the support it amazing and Allen M personally helped me going above and beyond to get it working for me.
Cheers again!
Kristian

Well Drawn
Australia
6 months using the app
November 2, 2021

They completely helped me with a question I had in importing and exporting reviews. They are very good!

Somos Monono
Mexico
6 months using the app
Edited October 28, 2023

Amazing help - Arven was fantastic and helped us solve all of our coding issues. Spent as long as we needed with him and was polite and friendly throughout.

Rock On Ruby
United Kingdom
6 months using the app
March 1, 2024

Gabriel was AMAZING! he got on a call with us and explained everything in less then 2 minutes. Very very happy with this type of support

Paco & Pepper
United States
6 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

Edited June 9, 2021

Their customer service is beyond awesome!! I'm a 1 woman operation and I'm not comfortable with the html stuff, and they were very helpful getting it set up on my website for me. I used the "chat" feature and they were just super helpful! Very very happy! They were great!

Throwing Stars Jewelry
United States
6 months using the app
February 11, 2023

The responsiveness to questions is great. Doner P helped me with two of my questions quickly and gave me exactly what I was asking for. Thank you!

Yerba Crew
United States
6 months using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

March 1, 2022

Doner P was super helpful! Thanks. Love this app - it has helped my website a lot and I know people trust the products more with each review!

OrganicDarlings
United States
6 months using the app
February 11, 2020

Fantastic app! The Yotpo team are always there to help. I would highly recommend this app for customer reviews!

Grahams Natural
Australia
6 months using the app
October 25, 2021

Radley E was so helpful - this is aigret app with free version and especially fabulous because of the instant online chat support you can get. Always a positive experience - very helpful staff.

Zero Point Million
United Kingdom
6 months using the app
November 2, 2022

Act fast and Quick Response. They are good understanding of what we need and get help from their developer team. Thank you so much.

summitncook
Hong Kong SAR
6 months using the app