Reviews (7,088)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

June 28, 2021

Junalou
Support Agent the best of all, he helped me in everything I needed, I had many doubts and he was always kind, I look for a way to help me and I was able to solve all my doubts

ByDelfina
United States
Over 1 year using the app
February 23, 2022

Amazing support. They literally replied within seconds. We will recommend this app to all our friends using Shopify for their businesses.

Dinolabeldigital
India
Over 1 year using the app
Edited August 10, 2023

I have the app installed and was having an issue. Contacted live chat and Warly was so helpful and solved the issue straight away. 10 stars for customer service and the app looks beautifully integrated to my site. And everything works perfectly!

My Pretty Babi
United States
Over 1 year using the app
Edited January 13, 2024

Daniel was fantastic and helped me uninstall the old review app version 2 on my site. So quick and professional. Thank you so much for your help yet again. Yotpo support is amazing

Cleansmart
New Zealand
Over 1 year using the app
January 4, 2023

Nicole L was very helpful in assisting us when we needed help installing the app to Shopify. Thanks!

LAB.OTANICA
United States
Over 1 year using the app
Yotpo replied January 18, 2023

We appreciate your feedback, thank you!

Edited December 10, 2021

I've enjoyed using this app - I've found the social proofing to work wonders. Would definitely recommend... customer service is top notch as well especially Yotpo Radly

X-Arch Energy
Canada
Over 1 year using the app
February 13, 2021

Amazing service! I contact live chat support on a Saturday morning and was immediately helped and the agent corrected the needed issues in seconds. Thanks, Yotpo!

Sweetapolita
Canada
Over 1 year using the app
February 6, 2023

Edilyn B of the Yotpo support team was a great help to me. As a new user, I had a ton of questions and she helped answer each and every one of them. Looking forward to getting the most out of the Yotpo platform.

Coconads
United States
Over 1 year using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

November 10, 2022

Amazing customer support. Allen from Yotpo customer services helped me with every step starting from installation to the integrations. I would recommend yotpo 100%

Nature's Trilogy
United States
Over 1 year using the app
September 21, 2020

Incredible features but the 5 stars comes from their support. After purchase care is top notch, they quickly resolved an issue I was having. When I say quick, it was within a couple hours at best.

iD Gaming
United Kingdom
Over 1 year using the app
Yotpo replied September 21, 2020

Thanks for leaving a review! We love our support team and we'll be sure to pass on your kind words.