Reviews (7,174)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

May 2, 2021

Honestly one of the best companies I've ever worked with. Great support team (shout out to Ed) and overall been satisfied every time I used them

Hulubre
United Kingdom
Over 1 year using the app
Edited August 17, 2021

Having some issues with the Yotpo app. Sent a message and got prompt answer. They resolved the issue immediately. Thanks for the prompt service and help.

SaaSoh
United States
Over 1 year using the app
April 16, 2021

Excellent customer service. Well done! If u need anything reach to James C. He is very helpful. Thanks

Petzenya
United Kingdom
Over 1 year using the app
October 25, 2021

Great app, great customer service! Nick S. is the best. He was very helpful and professional. He resolved all the issues that we had.

Tradesmart | Ear Eye and Safety
United States
Over 1 year using the app
June 28, 2021

Junalou
Support Agent the best of all, he helped me in everything I needed, I had many doubts and he was always kind, I look for a way to help me and I was able to solve all my doubts

ByDelfina
United States
Over 1 year using the app
February 23, 2022

Amazing support. They literally replied within seconds. We will recommend this app to all our friends using Shopify for their businesses.

Dinolabeldigital
India
Over 1 year using the app
Edited August 10, 2023

I have the app installed and was having an issue. Contacted live chat and Warly was so helpful and solved the issue straight away. 10 stars for customer service and the app looks beautifully integrated to my site. And everything works perfectly!

My Pretty Babi
United States
Over 1 year using the app
Edited January 13, 2024

Daniel was fantastic and helped me uninstall the old review app version 2 on my site. So quick and professional. Thank you so much for your help yet again. Yotpo support is amazing

Cleansmart
New Zealand
Over 1 year using the app
January 4, 2023

Nicole L was very helpful in assisting us when we needed help installing the app to Shopify. Thanks!

LAB.OTANICA
United States
Over 1 year using the app
Yotpo replied January 18, 2023

We appreciate your feedback, thank you!

July 27, 2023

This app works well and the customer support team is very helpful. We moved from the free version to a paid version - our onboarding specialist, Lora, was very helpful, proactive and prompt with getting everything set up properly.

Shadow Hunter Blinds
United States
Over 1 year using the app