Reviews (7,118)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

May 10, 2021

After service was very nice. even if i am not familiar with technique, they taught me very precisely.

First Reach
Japan
6 months using the app
May 11, 2021

Very helpful. Quick and resolved issue. Would use in future. Thanks again. Very useful and informative

Scents N More
United Kingdom
6 months using the app
April 13, 2022

I had an issue with the reviews widget and Doner helped me to fix. He accessed my page code, made changes and it work. He was careful enough to make a back up before publishing the change, which is something important and most support teams from other APPs don't do it. Really fast support with online chat. Thanks!

Power Seed
United States
6 months using the app
June 8, 2023

John G. was very helpful in troubleshooting the issue regarding widget & publishing review. I am glad there's people who can solve problems efficiently and clearly like John G. Saves us time & resources. Thank you!

Season Jane
United States
6 months using the app
Edited May 9, 2023

great customer service and great app I have been using it for a couple years on 3 sites. I would recommend it for anyone and Rionel and Joian Z both were amazing

Select Marketing
Canada
6 months using the app
Edited February 19, 2020

I am very happy on app and support. I found some issues changing our shopify theme and I have inmediate response and fixing

Maison Karite
Spain
6 months using the app
October 9, 2019

Excellent so far...I installed it about a year ago, but I'm finally using its features today. I got some great chat help from customer support, and the features work flawlessly!!

Iron Bean Coffee Company
United States
6 months using the app
Yotpo replied October 22, 2019

Thank you for leaving a review! We're so happy to hear you were able to get it up and running smoothly.

Edited June 3, 2021

Great assistance from Junalou today! Great customer service. Easy application use. Was able to port existing reviews from old website to new shopify site.

The Beautee Shoppe, LLC
United States
6 months using the app
Yotpo replied October 4, 2020

Thank you for leaving a review. We're happy to hear you're enjoying Yotpo.

Edited September 11, 2020

Thank you for the great customer service from Leizel D, he helped me the whole through the whole process, spent time answering all my questions. Thank you so much! I can highly recommend!

Nessa
United Kingdom
6 months using the app
Yotpo replied September 13, 2020

Thank you for your review! We're happy to know you're satisfied with our customer service.

December 23, 2021

Radly was excellent at providing support! I was having trouble with the ap and he was able to diagnose and keep me fixed right up.

PEREGRUNE
United States
6 months using the app