Reviews (7,118)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

Edited April 22, 2024

Mitch from support team was really helpful! Communication was excellent and the issue I faced was resolved completely. Thank you!

Vodaland UK Ltd
United Kingdom
6 months using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

September 29, 2023

Very good customer service! John G helped me make the necessary updates I needed.

Veii Apparel
United States
6 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

March 2, 2021

Junalou was so fantastic and helped me so efficiently with setting up the product reviews on my page, highly recommend!!

Farryn Amber
Australia
6 months using the app
August 2, 2022

I can totally recommend the App! I was installed quickly without any troubles and since then I collected many reviews. Also the customer service (my contact was Nick S) is great. Never experienced such a good customer service - many thanks!

OrganiCare4You GmbH
Germany
6 months using the app
January 2, 2023

Warly S is always helpful when I have a question about my Yotpo integrations! We've been using Yotpo for years now and we love the app for getting product reviews onto our website!

ShareTheSoap
United States
6 months using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.

August 13, 2014

Love the app and it's functionality AND the customer service is great (fast, effective and nice) if you have any questions or issues!

Biscuits by Lambchop
United States
6 months using the app
December 19, 2019

This is the best app I've added to my store since it's inception 2.5 years ago. The feel-good generated by a good review is immense for new customers. The Yotpo customer service team is also an absolute joy to work with. Leizel Ann D. from their team helped me literally shift my reviews from my older site on another platform to my new site on Shopify - reintegration, reupload and relinking! ...

Happy Jars
India
6 months using the app
Yotpo replied January 19, 2020

Thank you so much for your glowing review! We love hearing stories like this and are really thrilled to hear our customer support team is hitting the mark.

Edited January 30, 2021

Very happy with this app. Super helpful customer service, everything was taken care of right her and now via the chat funktion. Perfect!

rêve vert
Denmark
6 months using the app
March 10, 2022

Sheen was super helpful in guiding me through solving an issue we were having! Super sweet and fast in responding.

Karmela Cosmetics
United States
6 months using the app
November 11, 2019

Awesome app for our page, Danreb has also been fantastic to deal with when we have needed help for some of the technical stuff such as moving the carousel around on our home page

Kind Life
Australia
6 months using the app
Yotpo replied November 18, 2019

Thank you so much for taking the time to leave a review, we're happy to hear Danreb was able to help!