Reviews (7,174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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Great app that captures customer reviews. The support team were super helpful, I spoke with Kaiser who helped make sure it is setup correctly.
Great app with good integration and user friendly UI. Awesome customer support also, with Arven being incredibly helpful and quick in facilitating our request. Thank you.
Good customer service & works as described! Overall happy with the service. We use their reviews & ratings system.
While using Yotpo I found myself contacting several times to their customer support team. Their response is top-notch, especially Eunice! Thank you for your effective and fast assistance!
Ronel was a lot of help as I have been collecting reviews for some time and am now ready to display them on my website
Nick and Ronel at Yotpo were incredibly helpful as we switched themes and needed to make technical edits to our code. Really made our life/job easier and can't recommend enough!
I enjoy the app but I changed my theme and its like pulling teeth to get someone to assist with applying code to my new liquid. I sent and invitation and a request for assistance and all I got back was a confirmation that the work orders were merged into one.
The product and collections pages have yet to be updated and no one has responded to my two requests on a status update.
As long as you can figure all the code out you are golden if no be prepared to wait awhile and then when they do get back to you it might not be to discuss your actual request.
What should be included in a basic plan isn't... I emailed in because there was an issue and was told that the plan I was on ($30) a month was going away and it was going to $399 a month!!! Who in their right mind would pay $399 a month for things you can get with other review apps for under $40 a month ????? They take FOREVER to respond to support requests. I'm really still unsure why their reviews are so high..... OH and they hide prices on their site now so you have to give them your info to find out it's ridiculously expensive.. No thank you.
Yotpo provides strong shopper credibility and the app is well integrated with Shopify. Customer support is responsive and helpful based on my great interaction with Mary Ann. Overall usability of Yotpo has a lot of room for improvement, which I hope to see soon.
Thank you for taking the time to leave a review, we really appreciate your input.
I use this app to collect product reviews on our Shopify store. At first, I didn't like that anyone could leave a review - as in, people who didn't even buy our products and just wanted to leave a bad comment. When I tried to unpublish the reviews, they took a while to be removed from our site. Not satisfied, I contacted the YOTPO support team. They responded within 24 hours and let me know I could change a setting so only those who buy our products can leave reviews, and explained why sometimes unpublishing reviews may take an hour or two. I am happy with their help, and with a few simple setting adjustments, the app has become everything we hoped for.