Reviews (7,140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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Awesome rapid response from Doner P - got on the case and sorted our issue with ease - great customer support Yotpo team and Doner you rock!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Very satisfied with customer support! They helped with in-depth website issues just in time for our store to launch! We are extremely appreciative of the free-plan for fresh new businesses and will be sure to use and recommend them in the future! Huge thanks to Joian with the support!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Customer service team is so helpful! Jeorge Kenneth V was so great when we needed help changing our coupon for people leaving reviews.
Thanks for your feedback, we really appreciate it.
Support is amazing on the platform, I got connected with Ethelbert Santos when uploading reviews into tiktok shop, had so much trouble but after talking to Ethelbert I knew exactly what I needed to do as next steps, thank you.
Very good app. Used it for more than an year but switched to new app as I need more features. After uninstalling app, yotpo still shows on every product page. I want to remove it
Quick and responsive customer service. Doner was able to help me with my request in a matter of minutes.
Love this review feature!
We appreciate your feedback, thank you!
Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.
The experience with the company was great- Their customer service is amazing! We were helped by Doner P and he definitely saved the day for us. <3
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Ruzsel j helped me out and was able to do so many custom things I asked him without fail. Very quality customer service.
Thank you for sharing your thoughts with us!