Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

Edited December 10, 2021

Superb customer service from Ronel! Assisted me in the troubles we were having with submitting reviews. Thank you so much!

GetUrns
United States
Over 1 year using the app
March 18, 2022

Great customer service helped with installing the widget! They when above and beyond and such a helpful team.

Urad Leather Care
Canada
Over 1 year using the app
April 30, 2023

Today, I upgraded my Shopify theme, and lost some of my customizations, one of them was my Yotpo product Reviews, it was Sunday evening, and I panicked....I was lucky to find Warly, Yotpo Support rep, who kindly helped me restore all my App Settings in a heartbeat!
I will continue working with Yotpo since they have the best customer support on the planet!

AA DANCE COSTUMES
United States
Over 1 year using the app
Edited December 19, 2022

I love Yotpo, ive used their software when I was with bigcommerce and it was the first app I installed when I moved my site to Shopify. Gimbert and Jeorge, the yotpo representatives, were able to help me migrate all my reviews to my new website on shopify and they was extraordinary. They made the entire experience seamless. I am forever grateful.

HLC.me
United States
Over 1 year using the app
May 19, 2021

There was an issue in displaying the review. Manny from Yotpo helped me in time and fixed the issue. Super Fast Support. Loved the app

Ventra Kids Wear
India
Over 1 year using the app
August 23, 2021

The customer service is very patient and I asked a lot. Reply is very fast and simple, effectively solved my problems.

imysea
China
Over 1 year using the app
May 20, 2014

I LOVE this app! It works very well! The only down side is I had to have my web guy install it (for $100) :-( Would be nice if it was a click to install :-)

Aquaffinity Premium Skin Care
United States
Over 1 year using the app
December 31, 2022

Amazing app for collecting reviews and displaying them on the website. The customer service is also amazing, Rhenant answered and sorted my request within 10 minutes of messaging. Would highly recommend!

Paw and Simple
United Kingdom
Over 1 year using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.

March 25, 2021

Many thanks to Rilu Jane and Yotpo team for a prompt response and solving my issue. Good app gives functional reviews collection and showcase. It's supported by great people. Much pleasure to work and communicate with!

Smonex.com
United States
Over 1 year using the app
March 13, 2019

I really like this app and, like every busy shop owner, can only check in my time to time to make sure I understand all the bells and whistles of my app and my investment! The folks at Yotpo have always been very responsive and willing to do the "back end" coding that's required to make it work. As well, they can go in and check when I periodically need reassurance. Thanks to your support staff!

David Crighton Art Enterprises Inc.
Canada
Over 1 year using the app