Reviews (7,117)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

January 18, 2022

So far so good. I was having a little bit of a challenge getting all my widgets in place. I reached out through the chat and received a response right away. Radly was very patient and helped me with all of my concerns as well as getting my widgets in place.

Monica Nicole Hair
United States
5 months using the app
July 8, 2019

Thanks Jenny. Yotpo speaks for itself on what it delivers. Good reviews, easy aesthetics to work into your store.

SoBo Bikinis
United States
5 months using the app
Yotpo replied July 14, 2019

Hey SoBo Bikinis, thank you for the awesome review!! Keep enjoying Yotpo :)

June 17, 2023

I needed help fixing an issue with installing my Yotpo Product Reviews widget. I worked with (John B.). He was awesome and able to help me fix the problem. It was a pleasure working with John.

Princess Niya's Boutique
United States
5 months using the app
Edited June 21, 2023

we want to put review rating at our "all review page", but yotpo doesnt have this feature, what a pity. customer service team John was trying to help us, thank you. looking forward to new features.

Kamakura Shirts Global Online Store
Japan
5 months using the app
Edited October 20, 2021

Yotpo & their customer service for the win. Anytime we have any questions they are very prompt to reply and go the extra mile on actually taking care of the issue for you. Mark, thank you so much for your quick, fast, and helpful services.

MMS Brands
United States
5 months using the app
March 9, 2021

I really do love this app, it streamlines the entire "social proof" process. It's not always easy or comfortable to track down customers for reviews so I love that it's automated. I recently switched my theme and it wasn't fully compatible with this app without additional help. Manny was really helpful and updated my code for me which made the process significantly easier. Definitely worth the ...

FEMME by Alonna Elaine
United States
5 months using the app
May 25, 2022

The customer service is really efficient and the answer super fats. Every single of my questions has been answered in an accurate way and they provide a fast and right solution for it.

Foam Party Hats Inc
United States
5 months using the app
Edited October 23, 2021

Doner was great. He was patient throughout our long converstaion, heard my issues and solved them conveniently.

REBEL™ PRO
Canada
5 months using the app
September 20, 2018

This is the best app for being able to reach out to your guests while they are online shopping! They are always so helpful, too!

Chatters Salon
Canada
5 months using the app
Edited May 27, 2021

I really enjoy using Yotpo for my ecommerce store, it helps with overall conversions. They are also very helpful if you have any integration problems. Junalou was very quick and helpful to integrate Yotpo into our new Shopify theme, I definitely recommend this app we have been using it for a year and a half. Junalou went above and beyond to ensure the app was accurately collecting conversation ...

The Artisans Loft
Canada
5 months using the app