Reviews (7,117)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

January 10, 2024

Yotpo CS is always helpful with every inquiry I might have in my business. Arven is my favorite cs agent being super responsive and helpful at all times

eJuiceDB
United States
5 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

January 14, 2020

YOTPO Support is excellent. We had some implementation issues and their support team quickly responded, resolved our issues with speed, and we were back up and running in no time. The app is great and works exactly as expected - highly recommended.

Chooka
United States
5 months using the app
Yotpo replied January 15, 2020

Thank you for your review. We're so happy to hear you're enjoying Yotpo and our team was able to help get everything up & running smoothly!

July 3, 2020

App works great and if you need help YOTPO has excellent and speedy customer service. Paul worked quickly to resolve my coding issue.

Poetry of the Gods
Canada
5 months using the app
July 23, 2013

This app was what my store needed. Delivers exactly as advertised - seamless set up, no problems afterwards, and integration with social was a real charm. Enabled customers to show their appreciation for our great fossils and minerals, and their satisfaction with our service. Highly recommended!

Fossil Realm
Canada
5 months using the app
Edited August 7, 2022

The experience of using this plugin is very good, especially the customer service team. During the process of consulting my questions, they will patiently answer and give suggestions. I really thank Simoun Francis S
, one of the team members, for helping me, thank you again!

EMEET
Hong Kong SAR
5 months using the app
Edited May 11, 2023

Joian Z & Doner from Yotpo was really helpful. Actual after changing to Yotpo reviews it makes a difference and they will help you with anything from yotpo related on your theme without any problems.

Nakestores.com
United States
5 months using the app
February 25, 2021

Very responsive and efficient! I recommend it !!
Thanks a lot for this solution very helpfull and optimized

Cbonart
France
5 months using the app
Edited March 17, 2020

I used this app to improve a lot of things: customer experience, customer acquisition, social proof, and relationships with people who visit our Store. We started out using the free product for a few months, then recently upgraded to the paid plan to charge our growth plans - the results are outstanding and it pays for itself! Love it

Wanderer Catholic
United States
5 months using the app
February 11, 2020

I had a good experience with the Yotpo customer support team, they made it quick and easy to resolve the issue I was having.

MANE CLUB NYC
United States
5 months using the app
March 13, 2020

I really liked the support! They were fast, replied a few minutes later and everything went fine. The issues are solved for now. Thank you again.

Muse Wearables
India
5 months using the app