Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

March 25, 2021

Anne really helped me when I switched platforms and my reviews wouldn't appear on my site. Love the app and their staff!

aoi dreams
United States
11 months using the app
June 16, 2021

You were such a big help AAAAAAA services thank you so much for helping me you are the best. Thank you for taking time out to help me

Edy's Treasures
United States
11 months using the app
May 17, 2021

Thank you Mark for your professional and speedy resolution to the issue I needed help with. I'm enjoying Yotpo and will continue to use it as it has many features I feel will enhance my shop and customer engagement. Sentient Beauty/Barbara

Sentient Beauty Vegan Cosmetics and Holistic Living
United States
11 months using the app
March 28, 2022

Donald U. was very helpful. As a first-time user, I had some questions about the functionalities and features of the app, Donald helped me with all my doubts in a time-manner. Great experience!

Copper 88
Canada
11 months using the app
September 8, 2020

I ran into an issue with coding- they got back to me super quickly and fixed my issue straight away! So happy!

Fresh Faced Inc
Australia
11 months using the app
Yotpo replied September 13, 2020

Thank you for your review. We're happy to hear we could help you get up and running quickly!

January 10, 2021

I love this app! I love that reviews are on each product and their customer service is great!! They get back to you quickly and they follow up to make sure everything is resolved. I had an issue early this morning and Ann responded to me fast and fixed what I asked her to fix. It was a minor issue that probably could have been put off but she got right on it.

Esthi Moon
United States
11 months using the app
Yotpo replied January 14, 2021

Thank you for your review! We are constantly working on our customer service and we're happy to hear we've hit the mark with you.

August 11, 2023

Daniel P was amazing!! He went through the issue and gave me ALL the details and fixed things. Super great customer experience!

Evertone Skin
United States
11 months using the app
May 23, 2022

Great customer service! Had a few customizations I needed to make and they helped me make the adjustments quickly and easily!

Paws & Co Dog Chews
United States
11 months using the app
Edited January 26, 2024

Overall wonderful support from Arven and very appreciative. Great experience already!

High Cotton Textile
United States
11 months using the app
January 7, 2022

I had an issue not being able to locate something within the app,Lemuel Kindly greeted me and helped me find what i was looking for, Amazing customer service, Very Respectful, and helped solve the issue i was having. Thank You Lemuel C.

VYBRATIONAL KREATORS
United States
11 months using the app