Reviews (7,140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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We've had a great experience using Yotpo Reviews so far. The automated review request emails convert quite well, and customer support has always been very helpful. We had a slight issue in using support articles to install the star ratings on our Collections pages and Doner P with the support team installed it for us without issue.
I have Yotpo on both my websites and it works well for me. I did have an issue recently with what appeared to be bots adding a thumbs down in high volume to many of my reviews, because of the nature of many of my products (in person and 1 to 1 classes) I know they are not genuine. Yotpo did resolve this for me with a workaround so overall I have been very happy.
Had a problem that needed coding done. Representative helped to fix the issue. Thank you!!!!!!!! 10/10 rating for customer service.
Great app with an efficient customer service. A special thank you to Doner P for helping us with an issue. It has been a lovely experience and I highly recommend the Yotpo app.
Rovi gave me great support when I raised a ticket with Yotpo. Great app, does a good job in getting and publishing reviews on our website. Can recommend!
A very nice platform, special thanks to Doner for helping me solve the problems that occurred during the upload process, very professional, thank you again! You are an angel!
I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!
The chat service is really great. When we faced an issue, they quickly resolved it via chat. Thank you Jeorge Kenneth for your courteous support. This is a great app, easy to use.
Yotpo is a great app! It is easy to use and works great with our website. And the customer service is amazing, when I had troubles getting the star badge on my website I reached out and a lovely person from customer service went through the effort to put the code in our website for us and was a massive help. Highly recommend getting this app as not only will you have a great tool for your business but an amazing team behind it who are there when you need them.
We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!