Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

November 22, 2024

Reymon Alvero was extremely helpful. Solved my problem and kept me from cancelling my service. Very grateful for his help.

Ciao Imports - Authentic Specialty Foods
United States
Almost 2 years using the app
September 30, 2024

ive been using yotpo for all of its services for over 18months now. cant really fault the product.
needed service and got fantastic assistance from Vien Saints to get it sorted within 10-15mins.

good product and good after sale service.

Jim Bradley Speedball
Australia
Over 10 years using the app
November 8, 2024

We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!

Well Verti
Australia
About 2 years using the app
November 21, 2024

great service thank you

Botenor
France
Over 1 year using the app
October 11, 2024

Got instant help after updating my theme to 2.0 and getting the review widget and star ratings showing on the website. Shoutout to Reymon N. for their excellent customer service! Easy 5 stars!

Godmode
New Zealand
About 5 years using the app
November 10, 2024

Had a problem that needed coding done. Representative helped to fix the issue. Thank you!!!!!!!! 10/10 rating for customer service.

Personal Care Nourishment
United States
Almost 2 years using the app
December 6, 2024

Great service!! And the customer support is excellent! I have asked so many questions but all the response was so quick and the answer was so accurate and helpful. Thanks Daniel P for all the supports !

OSACARE(オサケア)
Japan
About 1 year using the app
December 19, 2024

Great app. Had great support from Ethelbert and Ruzsel getting all set up. Thank you both!

Wella
United States
About 1 year using the app
October 23, 2024

Doner P helped us so kindly!
It's easy to access to chat!

フードコスメORYZAE
Japan
Over 2 years using the app
November 7, 2024

We are very happy with the Yotpo Product Reviews and UGC app. There are a ton of customizations that can be made and multiple ways to display your product reviews. If ever we have any issues, the customer support team goes above and beyond to resolve. Today Ruzsel helped me to customize a landing page I was stuck on and had my questions resolved in minutes.

Wildfox Couture
United States
Over 1 year using the app