Reviews (6,910)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

June 9, 2024

Love this app. Doner was very helpful with setting up my reviews widget Thanks!

Hamlin
United States
Almost 3 years using the app
April 2, 2024

Outstanding customer support from Jeorge at Yotpo! With the Shopify Reviews app being deprecated, we needed help moving over to Yotpo and Jeorge was so helpful in getting the coding and installation completed accurately and quickly. Amazing support! Thank you!

HootBooth Photo Booth
United States
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

May 10, 2024

Shout out to Ruzsel J for helping me through my questions today on Chat support. He was helpful and quick to answer my questions. Thanks!

VMR Paints
United States
About 5 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

April 8, 2024

Customer support is very helpful in aiding the implementation of the review widgets. John G. aided me in quickly making changes and implementing on the home page.

Floorplan Rugs
United States
About 3 years using the app
Yotpo replied April 12, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 16, 2024

Yotpo is a game-changer for our e-commerce store! Since implementing it, we've seen a significant increase in both the quantity and quality of reviews. The automated review request feature saves us time, and the ability to moderate and respond to reviews ensures we can address any concerns promptly. Plus, the social sharing capabilities help us amplify positive feedback across multiple channels. It's a must-have for any online retailer, i like Doner p work he help all time!!!

bestsupplementstoreus
United States
3 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

May 22, 2024

John G is the best! Highly recommend the app and customer service. Quick to respond and eager to help. All my issues were resolved.

Sandra Glynn Beauty Store
Australia
Over 2 years using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

Edited June 5, 2024

I used the online chat for some support with installing a all reviews page and the help was excellent - speedy and a great service by Arven. Thank you!

Update: I have since requested support for resolving a display issue and Arven sorted this very quickly for me :)

Crafts4Kids
United Kingdom
2 months using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

May 17, 2024

John G helped me so quickly on a weekend. He assisted me to group products and solved my issue within minutes. Thank you John!

Hide to Tide
Australia
5 months using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

March 18, 2024

Arven was super helpful and easily (and quickly) solved a question I had re: adding review ratings onto our main shop page. Yotpo in general has been amazing to work with!

Emi's Garden
United States
About 1 year using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

March 26, 2024

Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.

House of Dim Sum
South Africa
Over 3 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!