Reviews (7,151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.
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The experience with the company was great- Their customer service is amazing! We were helped by Doner P and he definitely saved the day for us. <3
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
I have been using this in my previous store and still preferred review app .
Thank you for your feedback!
Doner did a great job helping me update my email address
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
工具不错，强大多种功能，客户也很好
Good to hear you found our tools useful!
We have more to come. Thank you for your feedback.
May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.
However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.
March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).
So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.
I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!
Ruzsel j helped me out and was able to do so many custom things I asked him without fail. Very quality customer service.
Thank you for sharing your thoughts with us!
Quick and responsive customer service. Doner was able to help me with my request in a matter of minutes.
Love this review feature!
We appreciate your feedback, thank you!
Super fast support. And John G. was super kind and solved all the issues. Thank you
Thanks for your feedback, we really appreciate it.
驚くほどの速さで問題を解決してもらいました。
大変満足しています。
Reymon N.さんの対応は素晴らしかったです。
Fast responses = fast resolution! Thank you for sharing your experience.
Their app works well, and their support is always responsive -- often immediately, at worst within 2 days.
We appreciate your feedback, thank you!