Yotpo ‑ Product Reviews App

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

Thank you Mitch for quickly relocating the position of the stars widget on our product pages. Much appreciated!

Great support service provided by Gabriel when i had a problem with my uploaded reviews :)

Ruzsel j helped me out and was able to do so many custom things I asked him without fail. Very quality customer service.

Super fast support. And John G. was super kind and solved all the issues. Thank you

Quick and responsive customer service. Doner was able to help me with my request in a matter of minutes.
Love this review feature!

Contacted customer service with an issue and Doner assisted me promptly and resolved my issue. I’m very happy and will continue using Yotpo. They are great, give them a try!

Doner did a great job helping me update my email address

Excellent customer service! Daniel P helped me out tremendously!

Ruzsel was very efficient and helpful. Issue solved within 5 minutes.