Reviews (7,137)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

February 5, 2021

Needed help changing the widgets, and Sheen was very quick and helpful. My issue was solved in minutes. Awesome job!

Gumtree Days
Australia
5 months using the app
Yotpo replied February 10, 2021

Thank you for leaving a review!

Edited August 31, 2022

Rilu was wonderful to connect. Rilu fixed my settings issues speedy quick and offered great support the entire way. Thanks Rilu!

YY Nation
New Zealand
5 months using the app
October 16, 2023

John G. was very kind to help me with my product reviews! It didn't take much time.

Landice Online Store
United States
5 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

January 12, 2018

Amazing product and fantastic Customer Care!!

Little Pancakes
United Kingdom
5 months using the app
September 29, 2023

Dunno if it was my luck, but u guys have been improving the attention CS provides at least this full year, the last guy who helped me set up my walmart syndication plan, John G, was amazing, clear, concise & helped me get a better understanding of what was needed from me in order to achieve success in my walmart syndication venture, so kudos to y'all!

TeakiHut
United States
5 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 6, 2021

Diane was very helpful in supporting my issue which was quickly resolved. Her service was much higher than my expectations!

Tenderbuns
Japan
5 months using the app
Yotpo replied January 14, 2021

Thank you for leavi9ng a review. We're glad Diane was able to help you with your issues.

Edited May 4, 2021

Amazing app for verified reviews, super easy to set up and use and they have great customer service. Five stars

BukiBaby
Australia
5 months using the app
June 11, 2013

Wow! This little app has been absolutely terrific for our Shopify store. We love that it can be nicely customized and new features are being added. Fantastic!

Alima Pure
United States
5 months using the app
Edited May 5, 2020

very easy to use, great customer support. Plenty of options possible, no complaints on that part either! Leizel Ann helped me amazingly with an issue, i definitely recommend!!

Bum-Bastic
Belgium
5 months using the app
August 8, 2023

Yotpo has helped us know our customers by reading and listening to their reviews. It's a very easy platform to work with, and customer service is amazing. I personally worked with John B, who late at night helped me, and found solutions for me that worked instantly. I honestly recommend this service to all!

Ladybug Potions
United States
5 months using the app