Reviews (7,057)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

Edited February 1, 2023

The Yotpo support team is super helpful during the installation process , and the app is easy enough to implement . James was super helpful!

Advance Apparels Inc
United States
Over 1 year using the app
October 13, 2013

I really like this app and am hoping it brings more traffic to my site. I am not technologically savvy and had trouble installing the code. I received an email stating, that I'd downloaded the app but it was not installed. I responded explaining my difficulty. A tech then installed the app for me correctly. I am a new store and have received a handful of reviews. I am looking forward to generating more.

Sweet Little Something's
United States
Over 1 year using the app
Edited October 7, 2022

Great customer feedback as always. Appreciate the quick response time and helpfulness when it come comes to minor tweaks and nuances.

Megachip
United States
Over 1 year using the app
July 26, 2015

Excellent application, even in free mode. Does exactly what it should do - you can adjust when it will ask your customers to write a review, you will have control over what is published and what is now. Easy integration in Shopify platform.
Great customer service too.

Perun Motorcycle Store
Serbia
Over 1 year using the app
Edited June 24, 2022

I'm enjoying Yotpo - particularly my customer service experience with Allen This is a big expense for my small business but so far we are seeing a great ROI.

SWAIR
United States
Over 1 year using the app
January 8, 2020

Yotpo has been great in getting our business up and running. The platform is really intuitive and helps us get quick responses for customers. We recently ran into an issue where a few orders were missed and Yotpo's customer service rep helped us remedy the problem in less than 10 minutes!

Fuller Foundry
United States
Over 1 year using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review! We're thrilled to hear you're having a good experience with Yotpo and our support team was able to help quickly & effectively.

October 9, 2013

Yotopo installed very easily. They send you updates whenever someone leaves a review, and it works very fluidly with both my Shopify page and my Facebook Fan page. Five star Grade A work!!!!

20Six FRESH Clothing
United States
Over 1 year using the app
April 16, 2013

Incredible response happened immediately after installing (which happened nearly immediately). Their support is solid. They've helped us to sell $thousands$ of dollars in sales and has become our follow-up and customer service pillar. Quite more than was advertised, huh? Anyway, we love them and won't continue growing our company without.

Rockin' Wellness
United States
Over 1 year using the app
August 8, 2019

Great app. Lots of great integrations with other apps. Just all around great product. I also love that Google weights the reviews on this one. Thank you.

ORGANIC 1 Co.
United States
Over 1 year using the app
Yotpo replied August 8, 2019

So happy to hear you are enjoying Yotpo, Organic 1 Co. Thanks for the awesome review!

February 11, 2016

This is super awesome! Love this app. Gives our customer's the chance to tell other's more about our products than just taking our word for it.

Mobileboutique 2
United States
Over 1 year using the app