Reviews (7,175)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

June 27, 2023

Overall app works pretty well. Had an issue and Doner P fixed it right away for me. Great service! Hopefully it all works properly from here!

Live Nado
United States
Over 1 year using the app
November 9, 2017

So far the app is great and works well.

Strength Fitness Outlet
United States
Over 1 year using the app
February 3, 2023

Doner helped me rectify an uncomfortable situation when a customer accidentally left a negative review that she admittedly intended for another store’s product. He was able to override that false review and request a new review directly from the customer. I appreciated Doner’s understanding as I am a small business owner and take all reviews very seriously.

Posh Dog Life
United States
Over 1 year using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

October 12, 2018

Great thanks to Edcel, solved all the issues that I requested in a timely manner and very responsive.

Florida's Finest Raw Honey
United States
Over 1 year using the app
May 4, 2022

After struggling for weeks to find a review app that works for us, we found Yotpo and couldn't be happier. Reinier D helped to get us set up on our live theme as well as an updated version we are working on. Would highly recommend Yotpo

Pubstuff
South Africa
Over 1 year using the app
June 13, 2023

Great technical support with Warly S - who was able to diagnose and issue and address it quickly through chat. Thank you!

Essential Sports Nutrition
United States
Over 1 year using the app
Edited February 8, 2023

Friendly, professional customer support by Joian Z! This guy is a rock star! App is performing well so far.

Monday Vapes
United Kingdom
Over 1 year using the app
Yotpo replied March 27, 2019

Thank you, Monday Vapes! We are extremely happy to hear that you are satisfied with the Yotpo service.

June 14, 2021

What is great about the YoTpo team is that their customer service is A1. Going into the back end of my site to see that the outcome was correct for my site. Lets hope that Google now starts show our stars.

Helves
United Kingdom
Over 1 year using the app
March 7, 2022

Keith helped me solved the issue I was having with sending out review requests from past orders. Good Service!

Hit Stick Apparel
United States
Over 1 year using the app
September 2, 2021

I had some troubles but were very quickly resolved by Kaiser in the support team! Very quick replies and great understanding.

Vance Martins
Australia
Over 1 year using the app