Reviews (7,057)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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We used Donor P and was an amazing experience, really clear and helpful and we got what we needed done quickly and successfully. Definitely will be using for future endeavours and hope we can connect with Donor P again.
I received great support from Yotpo's Daniel in updating custom elements on our website. Response rate was fast and efficient.
Don assisted me with moving over from Loox and fixing up issues with coding. He was so helpful and patient with me (even when I got sidetracked and disappeared for a while). Amazing customer service! Thank you :)
This app is so great, it can do so many things!
I needed a little bit of help transitioning from my old review app and didn't want to loose any of the reviews that were already written on my site. Vitaly in customer service was beyond helpful and friendly. The transition was quick and easy. I am still learning all about the features of Yotpo. I love the emails that get sent to customers after a purchase that lets them write a quick review of the product for the website and the fact that I can push the reviews to my FB page as well. Customer trust is so important when building a new brand, so I think that this will be one of the most helpful apps I have installed on my site.
I was very nicely assisted today to help me improve the look of our automatic review emails. Very helpful!
This app has been exactly what we need and the customer service/support has been great. We have been able to use the live chat feature a few times and they have been very responsive. We have used a handful of apps for our store and Yotpo has been the easiest to work with and the most knowledgeable about the solutions to our requests. In my last chat Rilu Jane and James Edmar solved our problem quickly and made it look even better than we expected!
What an amazing app and amazing service!! It's a win win! Highly recommend this app. Features are very good and very intuitive.
5 stars all the way
We upgraded to a paid plan recently and couldn't be happier. The technical support and customer service are excellent. We were having trouble with our theme and the star ratings view on the product page and Yotpo tech support fixed it for us in less than 2 business days. We had been using another review service and our response rate was less than half of Yotpo's, so we're now getting many more reviews.
a very comprehensive app that does the job very well indeed.
I really love the customer service and chat help. It's convenient and the team is always available. I had trouble with my layout issue and Sheen was able to troubleshoot quickly using chat help. I appreciated how quickly Sheen was able to resolve my issue and provide a screenshot to verify. Thanks for the great customer service.