Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

December 29, 2023

Rhenant was very helpful is getting me set up with this. Great app!

The Fine Home Studio
United Kingdom
Over 1 year using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

April 1, 2023

Warly was extremely helpful with my concerns on April 1, and very clearly explained the outcomes to me.

Isabelle Quinn
Australia
Over 1 year using the app
Edited August 7, 2024

It's good and email customer support usually gets back within a couple hours or day!

Esperance Distillery Co
Australia
Over 1 year using the app
May 2, 2022

For customer service, I give them a 5 star rating. Albert V was my chat support person and they were really helpful, patient, and eager to solve my issue. Our store is still just learning this platform and are getting quite a lot from the free version. We will be upgrading to a paid plan for the extra features in the near future.

DIOSA designs Inc.
Canada
Over 1 year using the app
August 3, 2021

The review app is a great App and with awesome customer service! James was a huge help with getting my issue resolved

Playful Pup Bakery
United States
Over 1 year using the app
December 17, 2022

Nicole has been very helpful and quickly resolved all issues I had. Very good customer service provided!

Mazillo Folklore-Inspired Skincare™
Bulgaria
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

Edited October 29, 2022

I have moved to this app after trying a few others for reviews and not only is this app a lot more affordable for me as a small-scale business, but it is also so much easier to use and the customer support has been fantastic.

Eco Patch
Australia
Over 1 year using the app
February 18, 2022

Orly was amazing at helping me sort out the widgets. Great customer service and great app! Makes it very easy for customers to review products.

Melt Skincare
Canada
Over 1 year using the app
April 28, 2023

Highly recommend this app! Especially Jeorge Kenneth has been very friendly and provided amazing support! give 5 stars for that.

SPATULA Foods
Canada
Over 1 year using the app
November 25, 2021

Orly P was great in helping me. Good customer support. He was great at coaching me and providing the correct direcitons.

pickywicky
United States
Over 1 year using the app