Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

October 18, 2016

Great app for review addon in store.

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Silicagelly
Malaysia
Over 1 year using the app
December 28, 2020

AMAZING Customer service. Mary Ann was a rockstar and answered legit every question I had. Highly recommend!

Peak and Valley
United States
Over 1 year using the app
Yotpo replied December 29, 2020

Thank you so much for leaving a review! We'll definitely pass on our compliments to Mary Ann.

February 16, 2022

Speedy response by Donald. The app was glitching with an update on the theme and it was promptly fixed.

twelvesixtynine
United States
Over 1 year using the app
April 7, 2020

Just installed and a few teething problems (due to user error I might add) were quickly and easily resolved by the support team, thank you

KIND2
United Kingdom
Over 1 year using the app
September 18, 2023

Midday live chat waiting a little bit, but when I had an agent (John B.), he was very helpful with providing me information. He also offered to email me some articles about setting up the app on our store.

Petland Canada
Canada
Over 1 year using the app
February 16, 2022

Jeorge from customer service was great, very helpful team. Have just started using Yotpo but so far so good. I did have to manually install this as our theme (debut) wasn't compatible with the auto-install, but was still easy with their instructions.

Standard Make
New Zealand
Over 1 year using the app
February 21, 2014

Love it! Easy to install and use.

Changed from another App to Yotpo and found it much more powerful. Love the "verfied buyer" and "verified reviewer" status and the fact that you can push the reviews to social media.

The fact that on installation it automatically emailed review requests to customers who had order previously was a nice surprise. Didn't realise until the reviews started coming in from customers who had ordered several weeks ago.

Executive Accessories
Australia
Over 1 year using the app
Edited March 9, 2023

Back again with another amazing review! Thank you Doner for your assistance tonight. I should've asked for help earlier. You were so quick to help and fix my problem. Thanks again!

If it was not for Lemuel from Yotpo, I'm not so sure I would have been able to figure this out without losing hours of the day. Thank you so much Lemuel and the Yotpo team for your help and for making this less stressful! 10/20
Another night with this company and again they blew me away with customer service. Reach out if you need help, they will help, ANYTIME!

Athena's by Katie Amero
United States
Over 1 year using the app
April 14, 2021

Really loving this app! Easy to use and when I had some questions, Ed from the support team went above and BEYOND! He was so helpful and such a pleasure to work with! He quickly address my needs regarding the review widget and even offered to help customize my product page so customers can easily see and/or rate our products! Thanks again Ed!!

Duebest
United States
Over 1 year using the app
November 30, 2021

Manny helped me get the code installed in no time. Super helpful and happy with his help and service.

Safari Tuff
United States
Over 1 year using the app