Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

December 2, 2022

Fantastic integration. Excellent service - I ran into a syncing issue after integration on the free plan, but James via chat, helped instantly. Amazing benefits from using YOTPO.

Cafecito Espresso
United States
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

November 19, 2019

A very easy app to use that can be valuable for your ecommerce site. Customer support is amazing - 24/7

Performance Athlete
Ireland
Over 1 year using the app
July 12, 2021

Ed went above and beyond to help me. He helped install various things on my website so that it look visually appealing to my clients. I really really appreciate all that he has done for me. So patient and incredibly helpful. Really wouldn't have been able to do anything on my own- he really went above and beyond and it is greatly appreciated. Thanks Ed!!

YeshuDivineArt
United States
Over 1 year using the app
Edited November 12, 2021

Donal was really helpful fixing my problems and kind. thank you
I was stuck with how to fixed my reviews that's not showing under my products
I am glad he fixed it.

Jolie & glamorous
United States
Over 1 year using the app
July 14, 2019

This app is fantastic, super easy to use and very effective. Great support and has has massively improved web performance. Highly recommended!

Special Needs Australia
Australia
Over 1 year using the app
Yotpo replied July 22, 2019

Thanks for the great review, Special Needs Australia!

September 26, 2023

Fui atendido por John B, o atendimento foi rápido e preciso.

Acqualive USA
United States
Over 1 year using the app
January 17, 2022

For some odd reason all of my reviews had been removed from my online platform, I jumped on the chat and had someone helping me within two minutes! Customer service team were more than happy to help, i was working with Eduardo R, he jumped onto my website and fix the problem straightaway. Some of the best customer service I received in such a long time.

IAM COLLECTION
New Zealand
Over 1 year using the app
November 4, 2021

This app does everything and the customer service is very good.
Addressed all any any issues I had or did not understand.Very simple to set up.

Lavish Botanics
Australia
Over 1 year using the app
April 20, 2021

The customer support from Jo Lorenz was out of this world. He stayed online and addressed every single request from me. 10/10 would recommend! You're in safe hands!

Echoinox
Singapore
Over 1 year using the app
March 16, 2014

Awesome App! Still in shock that its free! :) Definitely recommend it.

Alonso Sobrino
United States
Over 1 year using the app