Reviews (7,175)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited December 24, 2023

Joian Z was great! They helped me navigate the app. I appreciate the quick support!

Freshies By Stephy
United States
Over 1 year using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 10, 2021

Great app and great customer service! Eunice was quick and so helpful! I would recommend Yotpo to any site for reviews.

PureAC
United States
Over 1 year using the app
Edited August 10, 2023

Nick helped me a lot, hes an awesome. thank you for the help and i really appreciate it. the app is good

Edit: James helped me import my reviews and fixed the mistakes I made. I wouldn't pick another app to manage the reviews on my shop

Sunlite Sports
United States
Over 1 year using the app
May 11, 2021

I wasn't able to install the code on my site but thanks to Junalou who helped me nearly an hour to check all the codes and replace them with the correct ones. I can't describe how thankful I'm for his help. In terms of Yopto, it's a great tool. If you are running an e-commerce site, it's a must-have app. You can start with the free version and once you start making money you can switch to the paid one which comes with so many cool enablers.

Ergon Life
Türkiye
Over 1 year using the app
February 19, 2020

Great app and the support is excellent! It's a must have for all online store.
Helped me with several small setups with perfect results.

EcoFashionByWilma.com
Sweden
Over 1 year using the app
April 8, 2021

I used the Chat function right from my app and Anne knew exactly where to go to fix the problem, she got the widget installed on my theme without hesitation. It looks great! and the service was fast and easy. Thank you

Virginia City Motorcycle Company
United States
Over 1 year using the app
March 19, 2023

We used Donor P and was an amazing experience, really clear and helpful and we got what we needed done quickly and successfully. Definitely will be using for future endeavours and hope we can connect with Donor P again.

FORM WORK WEAR
Australia
Over 1 year using the app
June 15, 2022

I received great support from Yotpo's Daniel in updating custom elements on our website. Response rate was fast and efficient.

Perkii Probiotics
Australia
Over 1 year using the app
July 7, 2021

Don assisted me with moving over from Loox and fixing up issues with coding. He was so helpful and patient with me (even when I got sidetracked and disappeared for a while). Amazing customer service! Thank you :)

The Fox Active
Australia
Over 1 year using the app
February 22, 2018

This app is so great, it can do so many things!
I needed a little bit of help transitioning from my old review app and didn't want to loose any of the reviews that were already written on my site. Vitaly in customer service was beyond helpful and friendly. The transition was quick and easy. I am still learning all about the features of Yotpo. I love the emails that get sent to customers after a purchase that lets them write a quick review of the product for the website and the fact that I can push the reviews to my FB page as well. Customer trust is so important when building a new brand, so I think that this will be one of the most helpful apps I have installed on my site.

Roxie Rudolph
United States
Over 1 year using the app