Reviews (7,175)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited October 14, 2021

I was very nicely assisted today to help me improve the look of our automatic review emails. Very helpful!

THESINGINGANT
Germany
Over 1 year using the app
April 1, 2020

What an amazing app and amazing service!! It's a win win! Highly recommend this app. Features are very good and very intuitive.
5 stars all the way

Ethica Activewear
Australia
Over 1 year using the app
Edited June 19, 2023

This app has been exactly what we need and the customer service/support has been great. We have been able to use the live chat feature a few times and they have been very responsive. We have used a handful of apps for our store and Yotpo has been the easiest to work with and the most knowledgeable about the solutions to our requests. In my last chat Rilu Jane and James Edmar solved our problem quickly and made it look even better than we expected!

The Standard Stitch
United States
Over 1 year using the app
December 9, 2013

a very comprehensive app that does the job very well indeed.

The Quality Framing Company & Imaging Services
Ireland
Over 1 year using the app
Edited July 23, 2021

I really love the customer service and chat help. It's convenient and the team is always available. I had trouble with my layout issue and Sheen was able to troubleshoot quickly using chat help. I appreciated how quickly Sheen was able to resolve my issue and provide a screenshot to verify. Thanks for the great customer service.

Scout and Poppy
United States
Over 1 year using the app
June 26, 2019

A wonderful app, with so many useful features. A special thanks to Ann at the support team for her efficient and prompt support and customer service.

Coconut Magic
Australia
Over 1 year using the app
Yotpo replied June 27, 2019

Thanks for the great review, Coconut Magic!

Edited June 12, 2021

A perfectly Support, very important and really fast, i got help with my Reviews and it help alot, everytime i will use the Support again for a Issue! the support from Junalou is really good and helps you immediately

Purely Ocean
Germany
Over 1 year using the app
October 24, 2022

Good service. Daniel P was able to help me promptly with an issue. We have used the app for a while and deciding to upgrade to the paid plan.

Facio
Australia
Over 1 year using the app
April 15, 2022

Ronel at customer service was awesome! Not only did he lead us to what we couldn’t find, he went above and beyond and actually went into the backend of our Shopify store and set up our reviews correctly….and all while we were still on the chat with him:

Alaya Life
United States
Over 1 year using the app
November 29, 2022

Rhemy was very helpful, I thought some things might not have been set up correctly so she had a good look to help put my mind at ease

Fiola New Zealand
New Zealand
Over 1 year using the app