Reviews (7,175)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

May 13, 2021

Love working with Yotpo! They have amazing customer service and a really easy-to-use system. I love that they do everything from reviews, social connecting, and a points system.

Daily Ritual Apothecary
United States
Over 1 year using the app
January 5, 2020

Really loved the app so far. Had issues with displaying the review information on different pages and contacted customer support.

Leizel Ann D was quick to work on it and fixed it faster than expected. Would recommend this app to anybody

NatureTick
Australia
Over 1 year using the app
Yotpo replied January 19, 2020

Thanks so much for leaving a review, happy to hear our customer support team was able to help!

Edited December 30, 2020

Great app - easy to use with awesome functionality, it has absolutely taken our store to the next level. The customer service is incredible. We had a few minor issues with setup and Mary Ann from Yotpo support went above and beyond to help us. 10/10 this app is worth it for the live chat and email support alone.

MMURE
United States
Over 1 year using the app
Yotpo replied December 31, 2020

Thank you so much for your review! We are constantly working on improving our products and customer service and we're thrilled to know that we hit the mark with you.

April 16, 2023

Excellent support 24/7. Easy to use app best on headless Shopify stores.
Special thanks to Joian Z for handling my review requests, also speedy support.

Gobi Cashmere Germany
Germany
Over 1 year using the app
March 26, 2018

Yotpo has been a great addition to our Shopify store. We nearly 300 reviews through their system very quickly and have begun to use those reviews throughout our website and in a lot of our digital advertising. Plus, Yotpo's support team has made integrating all their features very easy. They have been very responsive to our questions, too. I'd highly recommend Yotpo.

Pre Pro
United States
Over 1 year using the app
April 13, 2022

Jeorge was extremely responsive and super helpful with getting the reviews migrated from a previous app! I highly recommend this app based on customer service alone! Thank you, Jeorge!

Grace & Gratitude Teas
United States
Over 1 year using the app
November 27, 2014

definitely recommend! Its great, sends automatic email for reviews, posts them prominently, has a review tab on every page that can be checked for previous reviews, good design and support

Pink Guppy Kids
United States
Over 1 year using the app
October 5, 2021

I needed help installing the Yotpo codes in my theme files and Ronel did a great job. He even customized the codes based on how I wanted everything to look on my store. Great service!!

REVIVE SKIN
Australia
Over 1 year using the app
September 21, 2019

A must-have app for nowadays e-commerce and amazing customer service! They helped me a lot wiht my lack of coding.

REVOQ Watches
Spain
Over 1 year using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review and giving us feedback. Happy to hear we're hitting the mark on customer support and service!

January 23, 2020

great customer support and fast turn around. this is my second store on yotpo and have been with them for over 5 years.

GoLove CBD Naturals
United States
Over 1 year using the app