Reviews (7,175)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

February 2, 2022

Great app. We have received so many valuable reviews. The customer service team is also great. I spoke to Nick S who was super helpful.

Ecologie by Danica - USA
Canada
About 1 year using the app
Edited October 31, 2018

App is great. Does it's job. They were one of the first in the market to have reviews custom built into emails. Pretty thoughtful considering the no of people who would take the time to go outside the email to leave a review. Needed some support issues resolved for review load and Jaypee from the support team went above and beyond to support the review. Great job guys. You have a fan. My only ask would be that you make features more affordable for small and micro businesses.

Teatox Life India
India
About 1 year using the app
December 2, 2021

I am really starting to enjoy this app. I got very quick assistance from the live agent Donald I couldn't figure out something and he helped me a lot! I am definitely keeping Yotpo as my review app .

Confidanca LLC
United States
About 1 year using the app
August 24, 2021

Great product and great service. Their instant messaging support is really convenient and helpful. Answer questions and fix problem really fast. Thanks our support Ed to help out.

Flambo 富蘭鍋
Taiwan
About 1 year using the app
January 14, 2022

Doner helped me to get my reviews to show up on my website. The job was great and efficient. Thank you!

LeggaSys
United States
About 1 year using the app
April 23, 2021

Wonderful and friendly service! I had some trigger adjustments to make to our automatic review requests, and Junalou was fantastic in resolving this so quickly. Amazing app and service!

WOOD FURNITURE
United States
About 1 year using the app
May 11, 2021

I needed help when i switched themes. Ed was a terrific help to get my reviews published to the new site. Very fast and friendly service.

Jada Beads
United States
About 1 year using the app
Edited September 7, 2021

Ronel was very helpful to me. He quickly helped me with my question. I could not have asked for better service. Thank you!

AKTIVO
United States
About 1 year using the app
Edited October 24, 2022

Djan P helped me very quickly. He was very helpful, and patient! Very satisfied with the app, and the help!!!

HEYDARI
United States
About 1 year using the app
August 10, 2021

Nice surprise to see Yotpo customer service much much improved since we first started working with them a few years back. Ed was fantastic. Super quick to respond and made the fix directly for me within minutes - would have taken me ages figuring it out myself - thank you Ed and Yotpo!

Jibs
United States
About 1 year using the app