Reviews (4,558)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customer reviews, enhancing brand trust, and boosting sales conversions. They value its seamless Shopify integration and features like the review carousel and syndication across platforms. The responsive and professional customer support, especially via live chat, is frequently praised for its effectiveness in enhancing user satisfaction and fostering customer engagement and retention.

August 7, 2024

Easy to use, great app updates and a responsive support team.

Meluka Australia
Australia
Over 4 years using the app
Yotpo replied August 19, 2024

Thank you for the feedback!

December 20, 2024

Daniel P. was very helpful and fast to reply with answers and screenshots.

Ciari Guitars
United States
Almost 2 years using the app
Yotpo replied January 25, 2025

Glad you had a great experience! Thanks for sharing!

March 5, 2025

Great Support and prompt reply!

stufskin.com
Australia
About 3 years using the app
Yotpo replied March 14, 2025

Thanks for sharing! Good to hear!

August 16, 2024

Ruzsel was great support. Made importing reviews mostly easy!

Good Honey Shop
United States
About 2 years using the app
Yotpo replied August 19, 2024

Thank you for the feedback!

August 13, 2024

The customer service is amazing. I received help from Daniel P and Arven S and both were extremely helpful with implementing what I needed on my site.

TORRAIN
United States
26 days using the app
Yotpo replied August 19, 2024

Thanks for your feedback! We’re glad the team provided such helpful support with your site!

August 17, 2024

Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines

Williams Natural Foods
United States
8 months using the app
Yotpo replied August 19, 2024

Thank you for the great feedback! No doubt about Ruzsel's and the team support being fantastic! So good to hear you're utilizing multiple products from us!

Edited September 5, 2024

Great technical support. If anyone is looking to install review app for their website, I'd highly recommend Yotpo.

Tropic Isle Living
United States
About 2 months using the app
Yotpo replied August 19, 2024

Thank you for the recommendation and positive review!

August 13, 2024

Good tool! The support team is very nice. When I met some problems, Doner P helped me patiently! I highly recommend the app.

YOSH
China
About 1 month using the app
Yotpo replied August 19, 2024

Thanks for the feedback! Your recommendation means a lot to us!

January 10, 2025

I just started using Yotpo and stuck with some technicalities. Ethelbert Mariano S helped me and solved all the issues. Great customer support.

DIH Concepts
United States
2 days using the app
Yotpo replied January 25, 2025

That’s awesome to hear! Thank you for your feedback!

October 23, 2024

Doner P helped us so kindly!
It's easy to access to chat!

フードコスメORYZAE
Japan
Over 2 years using the app
Yotpo replied January 24, 2025

Glad to hear the chat support was easy and helpful! Thanks for the feedback!