Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited October 27, 2022

Great customer support! Always fast and great service. My support manager Rhemy R has done great! I am thankful for this app

Arktisquelle®
Germany
About 1 year using the app
December 7, 2022

I highly recommend this App and Services. I used this service when I used GoDaddy and loved how easy it was for my customers and for myself. I have since switched to Shopify and migrated my information. My reviews did not migrate over so I had to download the App and plug it into my store. I was having difficulties figuring out how to make the app work. I contacted the apps customer service and was taken care of immediately. Lemuel was so much help and had the widget working in no time. Lemuel also customized for me and made sure everything was to my liking. Lemuel went above and beyond to help me and make this widget perfect for my online store.

Rustic Raven Candle Co.
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

January 23, 2021

I've had a couple of Customer Service requests and have found Manny to be awesome - fast, informative, courteous. Make a real difference to have someone who is so good help you out with a new app.

Me & Mine Jewelry
United States
About 1 year using the app
Yotpo replied January 26, 2021

Thank you for leaving your feedback, we really appreciate it.

October 10, 2021

Have been using YOTPO app for last year & online support is fantastic. Big thanks to James C who was super helpful & resolved all my queries. Much appreciated.

Zenvibes
Australia
About 1 year using the app
July 19, 2022

Yotpo Radly was very helpful with answering my questions and helped me to resolve the issues with my Yotpo Reviews app.

Stacey Martin Lifestyle Inc.
Canada
About 1 year using the app
January 14, 2024

The app is great! Have also had great experiences with the customer service, specifically, Rhenant. Thanks for your help!

Nurturing Seedlings, LLC
United States
About 1 year using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 29, 2022

Kenneth John M has greatly helped me in handling my issues with the Yotpo platform - there was no effort required from my side. Great Service!

Green Boy Products
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

October 22, 2023

Ruzsel J assisted me in apply my reviews widget in my site. He was very quick and knowledgeable. I would definitely recommend this app.

Skin of Wisdom
United States
About 1 year using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

Edited May 4, 2021

Support Agent, Junalou helped our company troubleshoot issues (making star reviews visible on our website) and ensured custom emails matched our brand. It's a great tool to collect reviews and their training materials are great too.

Harambee Crafts
United States
About 1 year using the app
April 21, 2021

Junalou was very helpful! Amazing service and exceeded my expectations. Answered all my questions and was able to show clear instructions!

NTRNZC
United States
About 1 year using the app