Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

November 21, 2022

buena atencion al cliente y resuelven dudas muy rapido. Además, el plan gratuito está bastante bien.

NeronGym
Spain
About 1 year using the app
May 5, 2021

Ed did a phenomenal job helping me troubleshoot an issue I was having with customization of the app on my website. Thanks for all your help Ed!

CALLYS - CH
Switzerland
About 1 year using the app
October 3, 2022

I have been talking with Simoun and he has been incredibly helpful and patient. Thank you so so much for all your efforts!!

Cotton Suite
Netherlands
About 1 year using the app
June 1, 2022

Nick S provided excellent support for our teams as we working with imports and exports. It was great to have such strong and prompt customer service instantly.

Flux Footwear
United States
About 1 year using the app
January 20, 2021

I was able to set this up on my Shopify store and Webflow front-end and it works great! Would highly recommend.

MC Salon Spa & Studio
United States
About 1 year using the app
Yotpo replied January 26, 2021

Thank you for leaving a review, we appreciate it.

November 17, 2022

this is really the best review app I have ever used. The service is fast and professional. And they even have a " Question" function which allows customers to ask questions about our products and the question will show on the product page.
Great and recommend it

polymerholster
Hong Kong SAR
About 1 year using the app
November 2, 2021

Excellent customer service, friendly staff, helped me with issues and solved promptly. Highly recommend the app and support available for your store.

Happytel
Australia
About 1 year using the app
January 6, 2020

Great app so far with excellent and fast support. Moved over from the Shopify product review app to clean up issues with google structured data. Nice layout on the product page and plenty of options. Check it out

Bud&Babe
Australia
About 1 year using the app
Yotpo replied January 19, 2020

Thank you for taking the time to leave a review! We're really happy to hear Yotpo has been a positive value-add to your site.

November 15, 2019

Great tool with a lot of good features. Easy to use and manage, and awesome customer support (fast, helpful, and live chat available!)

Nourish London
United Kingdom
About 1 year using the app
Yotpo replied November 18, 2019

Thank you so much for leaving a review, happy to hear you're enjoying Yotpo!

Edited May 8, 2021

Just got off live chat support with Gimbert. I've contacted Yotpo a few times since I'm new to their app and the customer service team is always so helpful. I love the app and as a small business owner I find it very productive and useful on collecting reviews for my store. Review Update* Sheen from the Yotpo customer service team has been working alongside with me on an issue with a 3rd party app that I needed blacklisted. Sheen was extremely communicative and listened to my needs as a consumer using this app and went above and beyond to help fulfill them. Thank you so much!

MOTD Cosmetics
United States
About 1 year using the app